Lauren Wood

An AI bot isn't going to cut it.

An AI bot isn't going to cut it.

What about the experimentation component of this? Because I think as everyone is exploring new AI, I guess, what's the mindset we should be approaching it with?

What about the experimentation component of this? Because I think as everyone is exploring new AI, I guess, what's the mindset we should be approaching it with?

What about the experimentation component of this? Because I think as everyone is exploring new AI, I guess, what's the mindset we should be approaching it with?

Exactly, exactly. It's like, okay, all my European friends are in this chat.

Exactly, exactly. It's like, okay, all my European friends are in this chat.

Exactly, exactly. It's like, okay, all my European friends are in this chat.

No, you're like hitting on something that is so important to me. So go for it. You can have all the time you want.

No, you're like hitting on something that is so important to me. So go for it. You can have all the time you want.

No, you're like hitting on something that is so important to me. So go for it. You can have all the time you want.

This kind of brings us back to what we were initially talking about and just thinking of the possibility and getting outside of the box. First off, I just want to reiterate what you're saying is we need to ask our customer what they want. Because so often we're like, well, it's easier for us to send this type of message through this channel.

This kind of brings us back to what we were initially talking about and just thinking of the possibility and getting outside of the box. First off, I just want to reiterate what you're saying is we need to ask our customer what they want. Because so often we're like, well, it's easier for us to send this type of message through this channel.

This kind of brings us back to what we were initially talking about and just thinking of the possibility and getting outside of the box. First off, I just want to reiterate what you're saying is we need to ask our customer what they want. Because so often we're like, well, it's easier for us to send this type of message through this channel.

And it's easier for us to send that type of message through this other channel. But what does the customer want? And we really need to ground in what... what the customer's experience is throughout the journey in order for it to be a great experience that builds trust and has them wanting to come back.

And it's easier for us to send that type of message through this other channel. But what does the customer want? And we really need to ground in what... what the customer's experience is throughout the journey in order for it to be a great experience that builds trust and has them wanting to come back.

And it's easier for us to send that type of message through this other channel. But what does the customer want? And we really need to ground in what... what the customer's experience is throughout the journey in order for it to be a great experience that builds trust and has them wanting to come back.

But I think you're pushing it a level further, which is, do they even need to talk to us about this? Do we even have to have a conversation? Or is this something that we can just automate and take off their plate completely? And I think that that's this next frontier of what AI is opening up for us is we're

But I think you're pushing it a level further, which is, do they even need to talk to us about this? Do we even have to have a conversation? Or is this something that we can just automate and take off their plate completely? And I think that that's this next frontier of what AI is opening up for us is we're

But I think you're pushing it a level further, which is, do they even need to talk to us about this? Do we even have to have a conversation? Or is this something that we can just automate and take off their plate completely? And I think that that's this next frontier of what AI is opening up for us is we're