Lauren Wood

oh, we don't have to wait until they tell us their fridge is broken because we've built a system into the fridge where the fridge will tell us if it's broken. And so now life is easier and they trust us more because we're thinking about the customer's best interest all the way through.

oh, we don't have to wait until they tell us their fridge is broken because we've built a system into the fridge where the fridge will tell us if it's broken. And so now life is easier and they trust us more because we're thinking about the customer's best interest all the way through.

oh, we don't have to wait until they tell us their fridge is broken because we've built a system into the fridge where the fridge will tell us if it's broken. And so now life is easier and they trust us more because we're thinking about the customer's best interest all the way through.

It's exciting. Well, I think that's a great place for us to wrap up the conversation. And Michael, we have two questions that we ask all of our guests. And the first is, I'd love to hear about an experience that you recently had with a brand that left you impressed. What was it?

It's exciting. Well, I think that's a great place for us to wrap up the conversation. And Michael, we have two questions that we ask all of our guests. And the first is, I'd love to hear about an experience that you recently had with a brand that left you impressed. What was it?

It's exciting. Well, I think that's a great place for us to wrap up the conversation. And Michael, we have two questions that we ask all of our guests. And the first is, I'd love to hear about an experience that you recently had with a brand that left you impressed. What was it?

I would love to sit with Dot and see what her dashboard looks like.

I would love to sit with Dot and see what her dashboard looks like.

I would love to sit with Dot and see what her dashboard looks like.

Crazy. Do you think she knew who you are? No.

Crazy. Do you think she knew who you are? No.

Crazy. Do you think she knew who you are? No.

I know that this guy is going to be on a customer experience podcast. And he's going to say my name.

I know that this guy is going to be on a customer experience podcast. And he's going to say my name.

I know that this guy is going to be on a customer experience podcast. And he's going to say my name.

Yeah, exactly. Dot, if you're listening, please reach out. We'd love to talk to you. We love you. So my last question for you, Michael, is what is one piece of advice that every customer experience leader should hear?

Yeah, exactly. Dot, if you're listening, please reach out. We'd love to talk to you. We love you. So my last question for you, Michael, is what is one piece of advice that every customer experience leader should hear?

Yeah, exactly. Dot, if you're listening, please reach out. We'd love to talk to you. We love you. So my last question for you, Michael, is what is one piece of advice that every customer experience leader should hear?

Yeah, and leaders need to understand this. Well, they have to drive it.

Yeah, and leaders need to understand this. Well, they have to drive it.