Lauren Wood

I can imagine. I mean, I love this concept because it creates so much transparency. I always find it really difficult to find a good doctor. Personally, I live in California, so I unfortunately can't come to Northwell, but I always find it to be difficult in really finding a great physician. And when I do see that there is ratings, it's like, oh, okay, I can understand.

Or people can leave comments. I can start to understand a little bit more of who that physician is and are they the right fit for me? Because at the end of the day, it's such a personal experience.

Or people can leave comments. I can start to understand a little bit more of who that physician is and are they the right fit for me? Because at the end of the day, it's such a personal experience.

Or people can leave comments. I can start to understand a little bit more of who that physician is and are they the right fit for me? Because at the end of the day, it's such a personal experience.

And just creating that transparency, I think for anyone who's listening in any business, as much as we can create transparency of how do other people experience this experience, it also forces us to level up It forces the providers to really create an experience where five stars can be given.

And just creating that transparency, I think for anyone who's listening in any business, as much as we can create transparency of how do other people experience this experience, it also forces us to level up It forces the providers to really create an experience where five stars can be given.

And just creating that transparency, I think for anyone who's listening in any business, as much as we can create transparency of how do other people experience this experience, it also forces us to level up It forces the providers to really create an experience where five stars can be given.

And on that note, I want to talk about the employees beyond the physicians, because it is not just the physician that creates the experience. It's the front desk employees, it's the nurses. How do you go about training and empowering those teams to really provide the level of experience that you want to create within Northwell?

And on that note, I want to talk about the employees beyond the physicians, because it is not just the physician that creates the experience. It's the front desk employees, it's the nurses. How do you go about training and empowering those teams to really provide the level of experience that you want to create within Northwell?

And on that note, I want to talk about the employees beyond the physicians, because it is not just the physician that creates the experience. It's the front desk employees, it's the nurses. How do you go about training and empowering those teams to really provide the level of experience that you want to create within Northwell?

So what I'm hearing is that there's not only the training, like the onboarding and the training, but then this ongoing support and having people on the ground too. And tell me a little bit more about that. Is it someone who's kind of guiding and saying, oh, you didn't do that right. This is how you can do it better. Or what does that really look like in terms of that ongoing support?

So what I'm hearing is that there's not only the training, like the onboarding and the training, but then this ongoing support and having people on the ground too. And tell me a little bit more about that. Is it someone who's kind of guiding and saying, oh, you didn't do that right. This is how you can do it better. Or what does that really look like in terms of that ongoing support?

So what I'm hearing is that there's not only the training, like the onboarding and the training, but then this ongoing support and having people on the ground too. And tell me a little bit more about that. Is it someone who's kind of guiding and saying, oh, you didn't do that right. This is how you can do it better. Or what does that really look like in terms of that ongoing support?

And what about the initial training? How did you go about developing that? I'm just curious to know, how do you even approach this type of training program? And I'm not sure if you were a part of that or not, but I'm just curious to know, how are you going about really ensuring that all of the employees have a solid foundation of knowledge and how they should be providing to the patients?

And what about the initial training? How did you go about developing that? I'm just curious to know, how do you even approach this type of training program? And I'm not sure if you were a part of that or not, but I'm just curious to know, how are you going about really ensuring that all of the employees have a solid foundation of knowledge and how they should be providing to the patients?

And what about the initial training? How did you go about developing that? I'm just curious to know, how do you even approach this type of training program? And I'm not sure if you were a part of that or not, but I'm just curious to know, how are you going about really ensuring that all of the employees have a solid foundation of knowledge and how they should be providing to the patients?

I have done the Ritz-Carlton customer service training or one of them. I'm not sure how many programs they offer, but I just having had that little peek into the level of focus and awareness and attention on the customer experience, I can imagine that that. I mean, it's so needed in the healthcare space because I often feel like it's the polar opposite of that.

I have done the Ritz-Carlton customer service training or one of them. I'm not sure how many programs they offer, but I just having had that little peek into the level of focus and awareness and attention on the customer experience, I can imagine that that. I mean, it's so needed in the healthcare space because I often feel like it's the polar opposite of that.

I have done the Ritz-Carlton customer service training or one of them. I'm not sure how many programs they offer, but I just having had that little peek into the level of focus and awareness and attention on the customer experience, I can imagine that that. I mean, it's so needed in the healthcare space because I often feel like it's the polar opposite of that.

And I'm just beholden to whatever I have to do in order to get support or care from a physician. And I love that so much. And it just really piques my interest about... what the experience must be like at Northwell. What would you say is a key differentiator in terms of your patient experience compared to some of the other competitors out there in the world?