Lauren Wood

And I'm just beholden to whatever I have to do in order to get support or care from a physician. And I love that so much. And it just really piques my interest about... what the experience must be like at Northwell. What would you say is a key differentiator in terms of your patient experience compared to some of the other competitors out there in the world?

And I'm just beholden to whatever I have to do in order to get support or care from a physician. And I love that so much. And it just really piques my interest about... what the experience must be like at Northwell. What would you say is a key differentiator in terms of your patient experience compared to some of the other competitors out there in the world?

These three points that you just made are so incredibly important for any business. Finding the yes, every moment matters, and really finding what matters most to that person. How can we provide value to them? Because it's different. It depends on each and every one of us.

These three points that you just made are so incredibly important for any business. Finding the yes, every moment matters, and really finding what matters most to that person. How can we provide value to them? Because it's different. It depends on each and every one of us.

These three points that you just made are so incredibly important for any business. Finding the yes, every moment matters, and really finding what matters most to that person. How can we provide value to them? Because it's different. It depends on each and every one of us.

And I think that finding the yes, I just want to highlight that one specifically because I'm sure we've all been, we've all called And, you know, I think insurance companies or there's some companies that tend to be a little harder to find that yes with where you call and they say, no, we can't help you with that. There's nothing worse than hearing someone say yes. We can't help you with that.

And I think that finding the yes, I just want to highlight that one specifically because I'm sure we've all been, we've all called And, you know, I think insurance companies or there's some companies that tend to be a little harder to find that yes with where you call and they say, no, we can't help you with that. There's nothing worse than hearing someone say yes. We can't help you with that.

And I think that finding the yes, I just want to highlight that one specifically because I'm sure we've all been, we've all called And, you know, I think insurance companies or there's some companies that tend to be a little harder to find that yes with where you call and they say, no, we can't help you with that. There's nothing worse than hearing someone say yes. We can't help you with that.

Sorry, try someone else or do something else. And having a team activated around working together to get the person to the result that they need so that we don't have to say no to them is just such an important factor. And I'm sure it's very difficult to do in a healthcare setting as well. I can imagine there are a lot of things that you can't always do.

Sorry, try someone else or do something else. And having a team activated around working together to get the person to the result that they need so that we don't have to say no to them is just such an important factor. And I'm sure it's very difficult to do in a healthcare setting as well. I can imagine there are a lot of things that you can't always do.

Sorry, try someone else or do something else. And having a team activated around working together to get the person to the result that they need so that we don't have to say no to them is just such an important factor. And I'm sure it's very difficult to do in a healthcare setting as well. I can imagine there are a lot of things that you can't always do.

So how do you guide the team to really do that?

So how do you guide the team to really do that?

So how do you guide the team to really do that?

Yeah, I'm so glad that you brought the technology piece into it because it is so often I think we take for granted the impact that the technology we have really contributes to the ability for our teams to provide a great experience and having the technology.

Yeah, I'm so glad that you brought the technology piece into it because it is so often I think we take for granted the impact that the technology we have really contributes to the ability for our teams to provide a great experience and having the technology.

Yeah, I'm so glad that you brought the technology piece into it because it is so often I think we take for granted the impact that the technology we have really contributes to the ability for our teams to provide a great experience and having the technology.

internal tooling to help us get the right answers, to really personalize the experience for the patient enables anyone, any, it doesn't matter what business you're in, any client facing person to really show up in the face of that customer, in this case, patient, and provide them with a great experience because they have that in many ways, like army of resources behind them.

internal tooling to help us get the right answers, to really personalize the experience for the patient enables anyone, any, it doesn't matter what business you're in, any client facing person to really show up in the face of that customer, in this case, patient, and provide them with a great experience because they have that in many ways, like army of resources behind them.

internal tooling to help us get the right answers, to really personalize the experience for the patient enables anyone, any, it doesn't matter what business you're in, any client facing person to really show up in the face of that customer, in this case, patient, and provide them with a great experience because they have that in many ways, like army of resources behind them.