Lauren Wood

And I'm curious to know a little bit more about how you are implementing Salesforce and how it is helping you to really enable your teams and your providers to provide that personalized experience. If you can add a little more color, I'm so curious to know.

And I'm curious to know a little bit more about how you are implementing Salesforce and how it is helping you to really enable your teams and your providers to provide that personalized experience. If you can add a little more color, I'm so curious to know.

And I'm curious to know a little bit more about how you are implementing Salesforce and how it is helping you to really enable your teams and your providers to provide that personalized experience. If you can add a little more color, I'm so curious to know.

Which can be really difficult to glue it all together. I've been a part of companies where we grew through M&A and- It is very difficult, so I understand.

Which can be really difficult to glue it all together. I've been a part of companies where we grew through M&A and- It is very difficult, so I understand.

Which can be really difficult to glue it all together. I've been a part of companies where we grew through M&A and- It is very difficult, so I understand.

Amazing. But if I'm hearing you correctly, I want to just make sure I understand. In this, because of your new system with Salesforce, you are able to better refer a patient to the right doctor for them, their needs, their location, all of that.

Amazing. But if I'm hearing you correctly, I want to just make sure I understand. In this, because of your new system with Salesforce, you are able to better refer a patient to the right doctor for them, their needs, their location, all of that.

Amazing. But if I'm hearing you correctly, I want to just make sure I understand. In this, because of your new system with Salesforce, you are able to better refer a patient to the right doctor for them, their needs, their location, all of that.

So I can imagine the level of care and also personalization will just be able to be exponentially better.

So I can imagine the level of care and also personalization will just be able to be exponentially better.

So I can imagine the level of care and also personalization will just be able to be exponentially better.

Mm-hmm, completely. Well, this has been so fascinating, Alyssa. We are coming up to a close. So I'm gonna ask you a couple of our lightning round questions that we ask all of our guests. And the first is, Just think about your own personal experiences as a consumer out there in the world.

Mm-hmm, completely. Well, this has been so fascinating, Alyssa. We are coming up to a close. So I'm gonna ask you a couple of our lightning round questions that we ask all of our guests. And the first is, Just think about your own personal experiences as a consumer out there in the world.

Mm-hmm, completely. Well, this has been so fascinating, Alyssa. We are coming up to a close. So I'm gonna ask you a couple of our lightning round questions that we ask all of our guests. And the first is, Just think about your own personal experiences as a consumer out there in the world.

I'd love to hear about a recent experience that you had with a brand or a company that really left you impressed. Tell us about that experience and why it was amazing.

I'd love to hear about a recent experience that you had with a brand or a company that really left you impressed. Tell us about that experience and why it was amazing.

I'd love to hear about a recent experience that you had with a brand or a company that really left you impressed. Tell us about that experience and why it was amazing.

I definitely want my physician to be able to have that type of place. You know, I can just imagine that that creates such a better working environment, such a better mood and ability to really show up for the patient. So I'm feeling like I need to move back to New York now. And my last question for you, Alyssa, is what is one piece of advice that every customer experience leader should hear?

I definitely want my physician to be able to have that type of place. You know, I can just imagine that that creates such a better working environment, such a better mood and ability to really show up for the patient. So I'm feeling like I need to move back to New York now. And my last question for you, Alyssa, is what is one piece of advice that every customer experience leader should hear?