Lauren Wood

I definitely want my physician to be able to have that type of place. You know, I can just imagine that that creates such a better working environment, such a better mood and ability to really show up for the patient. So I'm feeling like I need to move back to New York now. And my last question for you, Alyssa, is what is one piece of advice that every customer experience leader should hear?

I love that advice. Well, thank you so much for coming on the show and educating us in terms of the future of the patient experience, especially in the hospital system. So really appreciate your time and all of your insights. Thanks so much.

I love that advice. Well, thank you so much for coming on the show and educating us in terms of the future of the patient experience, especially in the hospital system. So really appreciate your time and all of your insights. Thanks so much.

I love that advice. Well, thank you so much for coming on the show and educating us in terms of the future of the patient experience, especially in the hospital system. So really appreciate your time and all of your insights. Thanks so much.

Feedback can be really helpful in showing you what to prioritize. But it's so important not to lose that intuition and that intuitive sense of people don't know they want this. And that might be something that just blows their mind and makes them want this product even more. But they didn't ask for it. Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood.

Feedback can be really helpful in showing you what to prioritize. But it's so important not to lose that intuition and that intuitive sense of people don't know they want this. And that might be something that just blows their mind and makes them want this product even more. But they didn't ask for it. Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood.

Feedback can be really helpful in showing you what to prioritize. But it's so important not to lose that intuition and that intuitive sense of people don't know they want this. And that might be something that just blows their mind and makes them want this product even more. But they didn't ask for it. Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood.

Today, I am so excited to have my dear friend Steve Martosi on the show. Steve is a serial entrepreneur with many successful businesses under his belt. GroupMe, a group messaging app that was sold to Skype, Blade, the helicopter company you may have heard of, Splice, a royalty-free music platform for creators, and now Supco, a companion app for your supplement routine.

Today, I am so excited to have my dear friend Steve Martosi on the show. Steve is a serial entrepreneur with many successful businesses under his belt. GroupMe, a group messaging app that was sold to Skype, Blade, the helicopter company you may have heard of, Splice, a royalty-free music platform for creators, and now Supco, a companion app for your supplement routine.

Today, I am so excited to have my dear friend Steve Martosi on the show. Steve is a serial entrepreneur with many successful businesses under his belt. GroupMe, a group messaging app that was sold to Skype, Blade, the helicopter company you may have heard of, Splice, a royalty-free music platform for creators, and now Supco, a companion app for your supplement routine.

We are going to dive into creating businesses with the customer in mind and really dive into Steve's genius around business building. And I will say that I have had a front row seat as he's been doing this on his latest venture because his co-founder and CEO of Supco is actually my partner, Nick. So...

We are going to dive into creating businesses with the customer in mind and really dive into Steve's genius around business building. And I will say that I have had a front row seat as he's been doing this on his latest venture because his co-founder and CEO of Supco is actually my partner, Nick. So...

We are going to dive into creating businesses with the customer in mind and really dive into Steve's genius around business building. And I will say that I have had a front row seat as he's been doing this on his latest venture because his co-founder and CEO of Supco is actually my partner, Nick. So...

I have definitely gotten to learn a little bit more about Steve's leadership style and how he builds businesses, and today we are going to dive into all of that. Steve, so great to have you on the show.

I have definitely gotten to learn a little bit more about Steve's leadership style and how he builds businesses, and today we are going to dive into all of that. Steve, so great to have you on the show.

I have definitely gotten to learn a little bit more about Steve's leadership style and how he builds businesses, and today we are going to dive into all of that. Steve, so great to have you on the show.

Perfect. We'll spill the tea for everyone here. Yeah. So Steve, you've built many successful products across various industries, social networking, music production, transportation, now health tech. And I'm really curious to know how you think of customer experience as a competitive differentiator for you.

Perfect. We'll spill the tea for everyone here. Yeah. So Steve, you've built many successful products across various industries, social networking, music production, transportation, now health tech. And I'm really curious to know how you think of customer experience as a competitive differentiator for you.

Perfect. We'll spill the tea for everyone here. Yeah. So Steve, you've built many successful products across various industries, social networking, music production, transportation, now health tech. And I'm really curious to know how you think of customer experience as a competitive differentiator for you.

Yeah. I mean, you being the original user, I can imagine gives you a major step up because you are, you were building this for yourself. Like I know with Supco, for example, both you and Nick are those like extreme supplement nerds where you have spreadsheets on spreadsheets of all the supplements you're taking and the nutrients and you really were solving a problem for yourself. Yeah.