Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. I mean, you being the original user, I can imagine gives you a major step up because you are, you were building this for yourself. Like I know with Supco, for example, both you and Nick are those like extreme supplement nerds where you have spreadsheets on spreadsheets of all the supplements you're taking and the nutrients and you really were solving a problem for yourself. Yeah.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. I mean, you being the original user, I can imagine gives you a major step up because you are, you were building this for yourself. Like I know with Supco, for example, both you and Nick are those like extreme supplement nerds where you have spreadsheets on spreadsheets of all the supplements you're taking and the nutrients and you really were solving a problem for yourself. Yeah.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And so I'm curious to know how you've kind of then translated that into a business, because it's one thing to say, hey, I have a problem, but it's another thing to go out and actually build the thing.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And so I'm curious to know how you've kind of then translated that into a business, because it's one thing to say, hey, I have a problem, but it's another thing to go out and actually build the thing.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And so I'm curious to know how you've kind of then translated that into a business, because it's one thing to say, hey, I have a problem, but it's another thing to go out and actually build the thing.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's actually interesting, the concept of like, what's the group that you go after? Because I think a lot of businesses struggle with this. It's like, do you go for the super users and the super users only in the beginning? Or Like you said, are you trying to educate people and open it up to a wider net? How do you think about that? And like, how do you make that decision?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's actually interesting, the concept of like, what's the group that you go after? Because I think a lot of businesses struggle with this. It's like, do you go for the super users and the super users only in the beginning? Or Like you said, are you trying to educate people and open it up to a wider net? How do you think about that? And like, how do you make that decision?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's actually interesting, the concept of like, what's the group that you go after? Because I think a lot of businesses struggle with this. It's like, do you go for the super users and the super users only in the beginning? Or Like you said, are you trying to educate people and open it up to a wider net? How do you think about that? And like, how do you make that decision?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. I mean, you have like splice as an example, you have both the, the experts as well as the people who are just exploring music as a hobby. And that's such a, there must be a fine balance there between, you know, speaking to the experts and then speaking to someone who's just learning. How do you approach that as you're building the business and especially the features that you offer?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. I mean, you have like splice as an example, you have both the, the experts as well as the people who are just exploring music as a hobby. And that's such a, there must be a fine balance there between, you know, speaking to the experts and then speaking to someone who's just learning. How do you approach that as you're building the business and especially the features that you offer?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. I mean, you have like splice as an example, you have both the, the experts as well as the people who are just exploring music as a hobby. And that's such a, there must be a fine balance there between, you know, speaking to the experts and then speaking to someone who's just learning. How do you approach that as you're building the business and especially the features that you offer?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Because that simplicity piece gets really complicated when you're trying to serve multiple different groups.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Because that simplicity piece gets really complicated when you're trying to serve multiple different groups.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Because that simplicity piece gets really complicated when you're trying to serve multiple different groups.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. It's kind of like they can see their journey in front of them.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. It's kind of like they can see their journey in front of them.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. It's kind of like they can see their journey in front of them.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's really interesting, actually, because that's inspiring. Like when you can see what others are doing, you can see that, oh, this person in the case of Splice put out this song and they found that sample on Splice. Like I can do that, too.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's really interesting, actually, because that's inspiring. Like when you can see what others are doing, you can see that, oh, this person in the case of Splice put out this song and they found that sample on Splice. Like I can do that, too.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's really interesting, actually, because that's inspiring. Like when you can see what others are doing, you can see that, oh, this person in the case of Splice put out this song and they found that sample on Splice. Like I can do that, too.