Lauren Wood

Exactly.

Exactly.

Exactly.

It's brutal, but it's such important information. Another thing that I did when I was running Customer experience at Too Good To Go, especially when we had like a big backlog of tickets. And I guess AI is like somewhat solving this, but what we did as a result was great. We would do care parties where every single person in the company would...

It's brutal, but it's such important information. Another thing that I did when I was running Customer experience at Too Good To Go, especially when we had like a big backlog of tickets. And I guess AI is like somewhat solving this, but what we did as a result was great. We would do care parties where every single person in the company would...

It's brutal, but it's such important information. Another thing that I did when I was running Customer experience at Too Good To Go, especially when we had like a big backlog of tickets. And I guess AI is like somewhat solving this, but what we did as a result was great. We would do care parties where every single person in the company would...

We would have like a two-hour block and we would give them a little rundown of here's how you answer tickets. Here's all the easy tickets that you can answer. And we would essentially have like a race, like who can answer the most tickets in this amount of time. And then we had prizes and we would have like breaks with like fun things that we would do and just like make it exciting because...

We would have like a two-hour block and we would give them a little rundown of here's how you answer tickets. Here's all the easy tickets that you can answer. And we would essentially have like a race, like who can answer the most tickets in this amount of time. And then we had prizes and we would have like breaks with like fun things that we would do and just like make it exciting because...

We would have like a two-hour block and we would give them a little rundown of here's how you answer tickets. Here's all the easy tickets that you can answer. And we would essentially have like a race, like who can answer the most tickets in this amount of time. And then we had prizes and we would have like breaks with like fun things that we would do and just like make it exciting because...

it can be really draining to do this, like to answer tickets and just the same type of thing over and over and over again. But it does a couple of things. One creates a deep understanding of what the customer is dealing with. And it also creates deep empathy for what the care team is dealing with. And it really just does wonders for anyone out there who's listening to this.

it can be really draining to do this, like to answer tickets and just the same type of thing over and over and over again. But it does a couple of things. One creates a deep understanding of what the customer is dealing with. And it also creates deep empathy for what the care team is dealing with. And it really just does wonders for anyone out there who's listening to this.

it can be really draining to do this, like to answer tickets and just the same type of thing over and over and over again. But it does a couple of things. One creates a deep understanding of what the customer is dealing with. And it also creates deep empathy for what the care team is dealing with. And it really just does wonders for anyone out there who's listening to this.

If you don't have your team answering customer support tickets, I highly recommend that you do. Just getting everyone to... jump on board for a period of time goes so far in really developing that customer and that employee understanding.

If you don't have your team answering customer support tickets, I highly recommend that you do. Just getting everyone to... jump on board for a period of time goes so far in really developing that customer and that employee understanding.

If you don't have your team answering customer support tickets, I highly recommend that you do. Just getting everyone to... jump on board for a period of time goes so far in really developing that customer and that employee understanding.

Yeah. You have to make it easy for people to give you feedback. And feedback is absolute gold, as you are saying. If someone is going to take that time, one, there's so much... juice to squeeze out of that message that you can then bring back to your team. And we should make it easy for people to share their thoughts first and foremost.

Yeah. You have to make it easy for people to give you feedback. And feedback is absolute gold, as you are saying. If someone is going to take that time, one, there's so much... juice to squeeze out of that message that you can then bring back to your team. And we should make it easy for people to share their thoughts first and foremost.

Yeah. You have to make it easy for people to give you feedback. And feedback is absolute gold, as you are saying. If someone is going to take that time, one, there's so much... juice to squeeze out of that message that you can then bring back to your team. And we should make it easy for people to share their thoughts first and foremost.

Does anyone understand this?

Does anyone understand this?