Lauren Wood

But tell us a little bit about how you structured the subscription model and how you did that in the best interest of your customers.

But tell us a little bit about how you structured the subscription model and how you did that in the best interest of your customers.

Yeah.

Yeah.

Yeah.

Yeah.

Yeah.

Yeah.

Yeah. I mean, and people trust the brand.

Yeah. I mean, and people trust the brand.

Yeah. I mean, and people trust the brand.

And it sounds like you really had the customer's best interest in mind with the ways that you were charging them. Yeah.

And it sounds like you really had the customer's best interest in mind with the ways that you were charging them. Yeah.

And it sounds like you really had the customer's best interest in mind with the ways that you were charging them. Yeah.

I mean, I have a bone to pick for a lot of subscription-based models where you get locked into something and you can't leave or else there's a punishment for leaving or pausing. I have been a member of ClassPass for a long time and I think this has changed, but I don't know because I'm no longer a... customer because I couldn't pause. I would have to throw out all my credits in order to pause.

I mean, I have a bone to pick for a lot of subscription-based models where you get locked into something and you can't leave or else there's a punishment for leaving or pausing. I have been a member of ClassPass for a long time and I think this has changed, but I don't know because I'm no longer a... customer because I couldn't pause. I would have to throw out all my credits in order to pause.

I mean, I have a bone to pick for a lot of subscription-based models where you get locked into something and you can't leave or else there's a punishment for leaving or pausing. I have been a member of ClassPass for a long time and I think this has changed, but I don't know because I'm no longer a... customer because I couldn't pause. I would have to throw out all my credits in order to pause.

And I was going away for three months and I was like, well, I don't want that. And it took so much for me to, they eventually paused it, but I was like blacklisted. I never actually, like there was no prompt to renew. And I just didn't because I was kind of annoyed. And I'm like, that's such a missed opportunity.

And I was going away for three months and I was like, well, I don't want that. And it took so much for me to, they eventually paused it, but I was like blacklisted. I never actually, like there was no prompt to renew. And I just didn't because I was kind of annoyed. And I'm like, that's such a missed opportunity.

And I was going away for three months and I was like, well, I don't want that. And it took so much for me to, they eventually paused it, but I was like blacklisted. I never actually, like there was no prompt to renew. And I just didn't because I was kind of annoyed. And I'm like, that's such a missed opportunity.