Leigh Williams

speaker

285 appearances 1 recordings 1 series first heard Apr 2026 last heard 20 Apr

Leigh Williams’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Apr 2026 with 1.

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DGTL Voices with Ed Marx · Technology Done For You, Not To You (ft. Leigh Williams) · 20 Apr 2026 podcast

It's wonderful.

So we are rather forward-thinking and want to use the AI tools that are safe, but also a little bit of emerging technology in order to be able to drive some of that transformation.

So it feels like...

With some of the restrictions coming around reimbursement for health care and our payer mix is largely we've got lots of Medicaid and Medicare patients that we take care of.

We're looking for ways to optimize our workforce and be able to also prepare for workforce shortages, especially in clinical roles.

So we're doing a lot around agentic AI tools that are able to help us speed up our digital day, promising our team meaningful improvement.

A lot of that comes through automating some of those non-value add tasks, looking for ways to be more efficient to take away the tedious and allow our people to focus more on the human interactions

And focusing on care in a way and more personal way.

So rather than having to fill out spreadsheets, get agents to do that.

And then you can focus on the phone calls that you need to make in that of the people that you identified in that data set.

We are doing a lot around ambient listening with AI for especially our physician assistant.

And my favorite thing that anyone has probably said to me in my professional career is we have a wonderful primary care physician named Dr. Snodgrass.

And she said to me that the implementation of our physician AI assistant was the first time that she felt technology had been done for her as opposed to to her.

And that was a watershed moment for me.

I think we're finally at the point where we're going to have some tools that can really meaningfully improve the practice for not only the physicians, but revenue cycle folks and front desk clerks and the nursing teams as well.

So we are looking for those right solutions that we feel will move us forward on our priorities.

We're working on it because it is it's it's not often that as a technologist, we get to implement tools that are so rapidly impactful.

And even when people think that there is a learning curve or I need to figure this out, it's not intuitive to me, and sometimes it is, but there can be those barriers.

This has been amazing to watch the rapid adoption and people who want to bust through the barriers.

Maybe they don't understand it the first day, but they are so invested in figuring out what these types of technologies can do that they keep coming back and trying and working and taking it and making it their own.

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