Leigh Williams

speaker

285 appearances 1 recordings 1 series first heard Apr 2026 last heard 20 Apr

Leigh Williams’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Apr 2026 with 1.

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DGTL Voices with Ed Marx · Technology Done For You, Not To You (ft. Leigh Williams) · 20 Apr 2026 podcast

And it's been a very good choice for me.

Yeah, so I would say the first one is the ability to listen.

And I know that that's a soft skill and that is something that may seem like everybody recommends that.

But when you are going to be an effective technology leader, your ability to understand, so seek first to understand and then to be understood, right?

And really being able to hear your nursing colleagues, your physician colleagues, your revenue cycle colleagues, whatever team you are working with in order to support their areas, your ability to have empathy for what they're doing and understand from their perspective what it is you're trying to accomplish can make your solutions and the teams that you lead so much more in tune with what really needs to be done.

And so I find that skill of listening and curiosity to be able to understand what we really need to accomplish and be that trusted advisor to those partners so that you can say, I understand the issue.

I think we could approach it this way or what about that way?

And just being able to really get at the heart of what they're trying to solve and not be a ticket taker where you're sort of

you know, passive and standing back to have salute, you know, put in the software for us.

It's more of that active role.

And you get there by earning that trust.

And I think the first step on that trust journey is listening.

I think that CIO role continues to evolve towards that trusted advisor.

And you have to know enough about each of the disciplines that reports up to you.

But I'm not called on to say, I really value my team.

I have wonderful, like hire well, your ability to hire a team is important and get the right people in.

and demonstrating respect for them.

And then you are as powerful as every one of the members of your team who is willing to step up and answer that question or help that implementation go well.

So I do enough to be able to demonstrate my understanding and my fine level of expertise, but then rely on my team members and really hold them up as you're the real expert here.

And I'm your partner and we'll pull you in.

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