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Lou Wang

๐Ÿ‘ค Speaker
218 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Um, so yeah, that's a good question.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

You asked about churn on a dollar basis.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Cause that's how exactly how we measure it because of the way we do accounts, both, you know, existing accounts plus new accounts.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Um, it's really hard to track churn in two dimensions.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

So we do it on a dollar basis.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're about 3% net churn under a 3% net churn on a monthly basis.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And,

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Growth on top of that is... Hold on, hold on.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Sorry.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

It's gross churn.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And then net growth on top of the churn is going to be anywhere from 4% to 7%.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

So we're looking at a gross growth of somewhere between 7% and 10% monthly.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Yep, exactly.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

I don't have those numbers off the top of my head.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We are focusing heavily on ad spend in those platforms because those platforms both have an organic component to it as well as an ad spend component.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're spending a significant amount of ad spend there.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're doing channels like Quora as well.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're seeing some pretty interesting dynamics on Quora, especially with promoted questions.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're doing things like Facebook.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We're also doing things like Google, which are pretty traditional.