Lucas Voss

What are some of those signals that can predict those same day cancellations, right?

How can organizations intervene earlier to then say, okay, we're optimizing this so it doesn't happen?

Linda, I feel like that's where we're coming back to the software, right?

Those workflows, what are some of those pieces in place for you personally that you think will make it a little bit easier to predict, right, to optimize this when it comes to cancellations?

it's really shifting from a reactive state to a proactive state for organizations, right?

Being able to be proactive in communication with folks.

And you're right, there is an older generation that's very digitally savvy.

They are willing to take that step, which is really, really key.

Linda, I'd love to stay with you on this next question, because again, you've mentioned you've worked with so many different softwares, you've worked with so many different pieces in this space.

There is a conversation around technology fatigue, right?

There's so many options.

You can go here, you can go there.

Vendors, solutions, right?

It warrants the question, how do I decide?

How do I make the right decision for our organization?

When leaders are evaluating these new tools, what helps them make clear and confident choices instead of being pulled into this space of like, I don't know what to do?

It is tough.

It is tough.

But I think, again, what you've mentioned, we hear that at Becker's quite frequently as well, is that clinical experience is so critical for companies to be able to work with folks in the healthcare space.

Audra, I imagine you have similar thoughts on this too.