Lucy Greenwell

For months, Chloe does nothing.

For months, Chloe does nothing.

In part because she's sure Jennifer will be in serious trouble for what she's done, and she feels bad.

In part because she's sure Jennifer will be in serious trouble for what she's done, and she feels bad.

But Chloe is training to become a mental health nurse herself.

But Chloe is training to become a mental health nurse herself.

And so she knows from her studies that what Jennifer has done is against the rules.

And so she knows from her studies that what Jennifer has done is against the rules.

So finally, seven months later, she acts.

So finally, seven months later, she acts.

In the spring of 2023, she finds an NHS online complaint form and she writes in.

In the spring of 2023, she finds an NHS online complaint form and she writes in.

Chloe tells them that her counsellor turned out to be intimately connected to her life and that Jennifer knew who she was and yet treated her anyway.

Chloe tells them that her counsellor turned out to be intimately connected to her life and that Jennifer knew who she was and yet treated her anyway.

Kevin Gawney is a psychologist and a scientist, and like Jennifer, a registered nurse.

Kevin Gawney is a psychologist and a scientist, and like Jennifer, a registered nurse.

He's now 80, but he's known as a pioneer of mental health nursing in the UK.

He's now 80, but he's known as a pioneer of mental health nursing in the UK.

I'm hoping he can help me understand the rules.

I'm hoping he can help me understand the rules.