Makita Makado
👤 SpeakerAppearances Over Time
Podcast Appearances
And over the course of existence of our product,
we were able to drive our churn down quarter over quarter.
Yeah.
First of all, we introduced professional service.
I don't think we had them at the time we talked.
So that helped.
The reason we do professional services is, frankly, not to make money, but to ensure that our customers get to value faster.
And that helps tremendously.
So that's number one.
Number two, we increased coverage for our customer success team.
What's that mean?
Well, in the past, we started with two CSMs.
uh, that focused only on large accounts.
Yeah.
Yeah.
Yeah.
Yeah.
Customer success managers.
And, uh, today we have a team of eight, uh, that focus on much smaller accounts comparing to, you know, a year and a half ago.
And then finally product, uh, product came a long way quarter over quarter.