Mariel Segarra
speaker
207 appearances
1 recordings
1 series
first heard Sep 2026
last heard 5d ago
Mariel Segarra’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Sep 2026 with 1.
Appearances
They were so into their speedy delivery thing that for many years, they even guaranteed it.
Right.
You know?
Yeah, David says losing the guarantee was bad.
They were ceding market share to the likes of Papa John's and Pizza Hut.
And David had this theory of the 30-minute guarantee.
Which is that it wasn't just popular because it got people their pizzas fast.
It was popular for a slightly squishier reason.
It had given people a sense of
ordered pizza.
This was the top of the roller coaster.
And things really went downhill after that.
at this
order?
You know, regardless of how long getting a pizza actually took, customers just hated the process, the experience of waiting.
To solve this problem and to stand out in a crowded pizza market, David and his IT colleagues cooked up a tool that would help Domino's beat their competitors on a kind of novel front, managing their customers' emotional journeys.
Did you know that it would go on to change the world?
I mean,
Hello and welcome to Planet Money.
I'm Nick Fountain.
Showing 161–180 of 207 · page 9 of 11
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