Mark Daniels

Around the holidays.

So we're not used to that here in America, but that's how it goes.

So you have to staff up your U.S.

staff and keep them working during the holidays.

We were around 350, you know, and things were around.

A large problem was retention and the quality of the software.

Um, retention in New Zealand was in the 70 percentile and in the U S it was in the 50 percentile.

So very low.

That's a, that's logo retention.

That's client retention.

No, pretty, very much.

I mean, you're very close to each other.

Invested money in our resources in the U.S., invested money in development, got development not focused on next week's features, but on getting the bugs out of the existing system.

In the SaaS market, you have to have a rock-solid platform to retain customers.

Re-engineered the onboarding, the onboarding of a client.

We pulled data in from multiple systems to provide a dashboard of real-time dashboards, real-time data.

So a lot of those integrations were not where they should be.

So just really investing a lot of money in development and getting the platform stable and to honor the commitments we were making to clients.

I had one rep in Q4, pulled a 100% retention rate, which is great, but we're averaging just above 80% right now.

Yeah, that's a combined retention.