Mark Jerrell
speaker
1,409 appearances
2 recordings
1 series
first heard Jun 2026
last heard 8 Jul
Mark Jerrell’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 1.
Appearances
Goal one, offer HHS services in the communities where customers live.
Goal two, increase access by providing an array of services in a single location.
Goal three, create a welcoming, trauma-informed customer environment.
And goal four, improve the workplace environment for employees.
As I mentioned earlier, the five CRC locations were identified in 2015, selected based on where the greatest number of HHS customers lived.
And as of 2026, the CRC site placement strategy is sound and the five locations, the remaining three locations align closely with where HHS customers live.
The maps on this slide show HHS customer residential locations as of 2026.
Medicaid and Food Nutrition Services customer density is reflected in the center map.
And WIC customer density is shown on the right.
The darker purple shading you see, the greater the numbers of HHS customers living in those areas of the county.
These maps illustrate that customer residential density remains broadly consistent with the crescent pattern that has often been referenced in local public policy discussions.
The planned eCRC location would help improve access on the east side and help manage the high customer volumes at the LLB Scarborough CRC.
And the southwest area remains one of the county's largest service access gaps, despite significant HHS customer density in that pocket of the community.
Along with the heat mapping effort, we wanted to look at the data in a slightly different way, examining the number of HHS program participants living within zip code regions associated with each CRC.
Thousands of HHS customers live near the VCW and EBS CRCs, showing progress towards goal one of offering services closer to where residents live.
But similar to the heat map, the zip code analysis shows that the east and southwest regions contain substantial numbers of Medicaid, SNAP, and WIC recipients as well.
The planned CRCs in those areas would better align service locations for thousands of residents, reducing access barriers and bringing an array of resources closer to their homes.
Moving on to goal two, CRCs were designed to bring an array of services into a single one-stop shop community-based location.
The co-location model was intended to improve convenience, reduce barriers, and streamline HHS customer access and awareness.
Since FY22, the annual number of customers receiving multiple services in a single visit to a CRC has increased significantly from approximately 4,100 customers to nearly 27,000 customers for the fiscal year to date.
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