Martha Biebinger
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At Mass General Brigham, the largest hospital network in Massachusetts, patients who need primary care can see a doctor remotely, 24-7.
An AI agent handles the intake and sends the doctor a proposed treatment plan.
Dr. Helen Ireland, who manages the program, says it bridges the gap for patients seeking an in-person primary care provider.
Some doctors say this cheaper virtual program will erode primary care as we know it and should not be used by patients with multiple chronic or complex medical problems.
For NPR News, I'm Martha Biebinger in Boston.
At Mass General Brigham, the largest hospital network in Massachusetts, patients who need primary care can see a doctor remotely, 24-7.
An AI agent handles the intake and sends the doctor a proposed treatment plan.
Dr. Helen Ireland, who manages the program, says it bridges the gap for patients seeking an in-person primary care provider.
Some doctors say this cheaper virtual program will erode primary care as we know it and should not be used by patients with multiple chronic or complex medical problems.
For NPR News, I'm Martha Biebinger in Boston.
At Mass General Brigham, the largest hospital network in Massachusetts, patients who need primary care can see a doctor remotely, 24-7.
An AI agent handles the intake and sends the doctor a proposed treatment plan.
Dr. Helen Ireland, who manages the program, says it bridges the gap for patients seeking an in-person primary care provider.
Some doctors say this cheaper virtual program will erode primary care as we know it and should not be used by patients with multiple chronic or complex medical problems.
For NPR News, I'm Martha Biebinger in Boston.
You're listening to NPR News from Washington.