Matt Best

I often share some experiences with family and that I've had with family and I was lucky enough to have my parents over visiting recently. So I think something that I've really taken away in the last couple of weeks probably is just that we will talk about sort of work life balance and how important it is.

But actually, outside of all of those discussions, it was just reconnecting with family and reconnecting with people that you love and then trying to find that. They're trying to find that balance. But I think the most interesting thing is how that's provided motivation in other areas. So, for example, I went on a little jog on the weekend, which has been a long time since I have.

But actually, outside of all of those discussions, it was just reconnecting with family and reconnecting with people that you love and then trying to find that. They're trying to find that balance. But I think the most interesting thing is how that's provided motivation in other areas. So, for example, I went on a little jog on the weekend, which has been a long time since I have.

And it was just sort of I felt like it had been inspired by just sort of reconnecting with other parts of my life. And it's given me more drive than in a sort of in a work environment. and a business growth context. So just being able to be conscious of how these things all intertwine and connect with one another, I think is really, really important. So that's my reflection.

And it was just sort of I felt like it had been inspired by just sort of reconnecting with other parts of my life. And it's given me more drive than in a sort of in a work environment. and a business growth context. So just being able to be conscious of how these things all intertwine and connect with one another, I think is really, really important. So that's my reflection.

But Mike, I think that example that you gave is just demonstration of your sort of credibility in this space and what people really look for when they want to embark on a conversation with you or they hire you to provide services. I mean, tell us just a little bit about your journey so far. How have you come to be where you are today?

But Mike, I think that example that you gave is just demonstration of your sort of credibility in this space and what people really look for when they want to embark on a conversation with you or they hire you to provide services. I mean, tell us just a little bit about your journey so far. How have you come to be where you are today?

Here's something you said there. We've got to work out what works for us. And it's this sort of concept that it's individual and everybody's is going to be slightly different and is going to look ever so slightly different. And I think it's sort of corporate culture. Sometimes it's, well, this is what the business defines as good work-life balance. I'm going to use that term again, but

Here's something you said there. We've got to work out what works for us. And it's this sort of concept that it's individual and everybody's is going to be slightly different and is going to look ever so slightly different. And I think it's sort of corporate culture. Sometimes it's, well, this is what the business defines as good work-life balance. I'm going to use that term again, but

does that apply to everybody absolutely not it can't possibly apply to everybody so it's understanding individual situations and providing that sort of autonomy maybe control like but it's just even that mindful being mindful about it as an individual and having conversations about it with your organization or your business and sort of working out how how that works best for you and actually i'm fascinated in how that works and coming from um having started my career in

does that apply to everybody absolutely not it can't possibly apply to everybody so it's understanding individual situations and providing that sort of autonomy maybe control like but it's just even that mindful being mindful about it as an individual and having conversations about it with your organization or your business and sort of working out how how that works best for you and actually i'm fascinated in how that works and coming from um having started my career in

in support and we're going to talk about service today actually sometimes that's really hard to find in a situation where the reality is somebody needs to be standing behind a desk for a period of time somebody needs to be on the other end of the phone to speak to a customer for a period of time a shift or whatever that looks like so how does that work and coming from the hospitality space you know

in support and we're going to talk about service today actually sometimes that's really hard to find in a situation where the reality is somebody needs to be standing behind a desk for a period of time somebody needs to be on the other end of the phone to speak to a customer for a period of time a shift or whatever that looks like so how does that work and coming from the hospitality space you know

Like you said, I mean, that industry works incredibly hard, sometimes some very long shifts, sometimes a very antisocial hours, as a lot of other sort of jobs, careers and industries do. How do you find that sweet spot in an environment like that?

Like you said, I mean, that industry works incredibly hard, sometimes some very long shifts, sometimes a very antisocial hours, as a lot of other sort of jobs, careers and industries do. How do you find that sweet spot in an environment like that?

I think this is a really important conversation, though, isn't it, around that culture?

I think this is a really important conversation, though, isn't it, around that culture?

And actually, just picking up on that point that you and the term or the word polarity, and I think it's being able to see both those sides, as you said, and Johnny, you just said there, being able to identify what's going on in each of those different worlds and using basic tools such as to-do lists just to keep ourselves honest, because it's really... really hard.

And actually, just picking up on that point that you and the term or the word polarity, and I think it's being able to see both those sides, as you said, and Johnny, you just said there, being able to identify what's going on in each of those different worlds and using basic tools such as to-do lists just to keep ourselves honest, because it's really... really hard.

And again, it goes back to, we talked about at the top that everyone's circumstance is different. Everyone's polarity is different. So everybody's perspective, everyone's to-do list will look different. One thing you mentioned, Mike, as you were talking about that was this sort of role of leadership and leadership versus management.