Matt Best

Big, big, big adventure. That is quite the journey and the international element there as well, right? It's so fascinating to experience all those different cultures, especially as you're building something new. That must have been really interesting.

Big, big, big adventure. That is quite the journey and the international element there as well, right? It's so fascinating to experience all those different cultures, especially as you're building something new. That must have been really interesting.

That's fantastic. And a recent guest on this podcast, we were talking about employee satisfaction being the forerunner to client satisfaction. And I think, you know, talking about focus on talent, focus on people and seeing that as your key leverage and your key opportunity for growth is, I don't think many naturally think like that. And I think that's a really fascinating bit of insight.

That's fantastic. And a recent guest on this podcast, we were talking about employee satisfaction being the forerunner to client satisfaction. And I think, you know, talking about focus on talent, focus on people and seeing that as your key leverage and your key opportunity for growth is, I don't think many naturally think like that. And I think that's a really fascinating bit of insight.

And we really want to dive into this concept of client centricity with you today. But as is customary on the podcast, and just before we get into the meat of things, we'd love to hear something that was particularly interesting in your week.

And we really want to dive into this concept of client centricity with you today. But as is customary on the podcast, and just before we get into the meat of things, we'd love to hear something that was particularly interesting in your week.

Love that. That energy, right? Just getting energy from places where we don't necessarily expect it. And I mean, I know I didn't get a chance to go in person, but just even hearing it on the TV, you could almost sort of feel the power coming through. And as a rugby fan, I've had many experience in the Stade de France listening to that being chanted in my ear. They really get behind their team.

Love that. That energy, right? Just getting energy from places where we don't necessarily expect it. And I mean, I know I didn't get a chance to go in person, but just even hearing it on the TV, you could almost sort of feel the power coming through. And as a rugby fan, I've had many experience in the Stade de France listening to that being chanted in my ear. They really get behind their team.

It's fantastic to hear that support.

It's fantastic to hear that support.

Matt, what about you? It's funny how we seek inspiration in some of the strangest places. But I've had a reflection of my own over the last couple of weeks. I've been back out on my bike a little bit, which has been really good and really energising. But for once, I've stuck with it for a period of time.

Matt, what about you? It's funny how we seek inspiration in some of the strangest places. But I've had a reflection of my own over the last couple of weeks. I've been back out on my bike a little bit, which has been really good and really energising. But for once, I've stuck with it for a period of time.

So rather than doing one ride and then giving up for another three weeks and then going back and doing it, I've done sort of back-to-back fairly decent bike rides recently. And something I noticed, if we think about this in the context of growth and sales, is how the power of kind of sticking with it and then tracking your progress. So I've climbed the same hill three weekends on the bounce.

So rather than doing one ride and then giving up for another three weeks and then going back and doing it, I've done sort of back-to-back fairly decent bike rides recently. And something I noticed, if we think about this in the context of growth and sales, is how the power of kind of sticking with it and then tracking your progress. So I've climbed the same hill three weekends on the bounce.

And the friend that I go riding with, shared the Strava link and the PB that we achieved last week. And you just think that's those little wins, right? It's a small goal, but these just stepping stones that gives you that motivation and that drive to go forward. So yeah, that's what I was celebrating in this past week. Awesome.

And the friend that I go riding with, shared the Strava link and the PB that we achieved last week. And you just think that's those little wins, right? It's a small goal, but these just stepping stones that gives you that motivation and that drive to go forward. So yeah, that's what I was celebrating in this past week. Awesome.

So Chris, diving into your experience and the insight that you could share with this audience when it comes to kind of client centricity. We talk a lot about client centricity with our clients, but also for ourselves. And I think I see the importance of having a client-centric approach. And obviously Planhat is really built around that.

So Chris, diving into your experience and the insight that you could share with this audience when it comes to kind of client centricity. We talk a lot about client centricity with our clients, but also for ourselves. And I think I see the importance of having a client-centric approach. And obviously Planhat is really built around that.

And the Planhat CRM software is built around that client-centric approach. And it's perhaps unique focus in perspective of the customer rather than perhaps coming at it from a sales or marketing pipeline perspective. So how has this client-centric approach shaped the development and growth of Planhat in your eyes?

And the Planhat CRM software is built around that client-centric approach. And it's perhaps unique focus in perspective of the customer rather than perhaps coming at it from a sales or marketing pipeline perspective. So how has this client-centric approach shaped the development and growth of Planhat in your eyes?