Matt Best

ARR was still going down and it's this kind of leaky bucket analogy right where we keep filling in the bucket at rapid pace but the holes in the bucket get bigger and bigger and more and more flows out the other end and I think it's really fascinating to think about what that means and how that relates to long-term customer management and I think

ARR was still going down and it's this kind of leaky bucket analogy right where we keep filling in the bucket at rapid pace but the holes in the bucket get bigger and bigger and more and more flows out the other end and I think it's really fascinating to think about what that means and how that relates to long-term customer management and I think

When we talk to customers about this, we talk about having a well-defined ideal client profile and truly understanding the client that you're going after that makes sure that you're bringing the right clients or partnering with the right clients in your business to demonstrate the value and provide them with the services that they need.

When we talk to customers about this, we talk about having a well-defined ideal client profile and truly understanding the client that you're going after that makes sure that you're bringing the right clients or partnering with the right clients in your business to demonstrate the value and provide them with the services that they need.

And I think that's one way that you can help maintain that high sales velocity and continue to serve your customers well. But I think the other thing that stood out to me is Well, how do you then also look at this from a handover transition? How do you effectively onboard those customers into your business? How do you effectively partner with them?

And I think that's one way that you can help maintain that high sales velocity and continue to serve your customers well. But I think the other thing that stood out to me is Well, how do you then also look at this from a handover transition? How do you effectively onboard those customers into your business? How do you effectively partner with them?

How do you truly understand their business challenges across their entire business and across your entire business? so that you can really, truly partner with them and continue to support them for the long term. I think that was a really, really fascinating bit of insight and a really great story that he shared with us as well that shows that we can't just focus on one end of the customer journey.

How do you truly understand their business challenges across their entire business and across your entire business? so that you can really, truly partner with them and continue to support them for the long term. I think that was a really, really fascinating bit of insight and a really great story that he shared with us as well that shows that we can't just focus on one end of the customer journey.

We've got to look holistically across all of it. So many insights in this discussion with Chris, and he talked so eloquently about this topic of customer management and how PlanHat support their customers in achieving this and helping them achieve this for their own clients. We'd love to thank Chris again for being part of the podcast. And we look forward to you joining us again soon.

We've got to look holistically across all of it. So many insights in this discussion with Chris, and he talked so eloquently about this topic of customer management and how PlanHat support their customers in achieving this and helping them achieve this for their own clients. We'd love to thank Chris again for being part of the podcast. And we look forward to you joining us again soon.

For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.

For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.

Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business.

Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business.

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Hello and welcome to the Growth Workshop podcast with myself, Matt Best, and my co-host, Jonny Adams. Hello. Hi, Jonny.

We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Hello and welcome to the Growth Workshop podcast with myself, Matt Best, and my co-host, Jonny Adams. Hello. Hi, Jonny.

And today we are joined by the fantastic Chris Register. And Chris is one of the founding members and current CCO of Planhat. Planhat are a customer platform built to acquire, service, and grow lifelong customers. Chris has also a wealth of experience in growing and developing SaaS software organizations over his illustrious career so far. So Chris, thank you for joining us.

And today we are joined by the fantastic Chris Register. And Chris is one of the founding members and current CCO of Planhat. Planhat are a customer platform built to acquire, service, and grow lifelong customers. Chris has also a wealth of experience in growing and developing SaaS software organizations over his illustrious career so far. So Chris, thank you for joining us.

It's fantastic to see you. I know SBR and Planhat have been partners now for some time, and we talk a lot about customer success, or as it's often known, CS for short. And what would be a fascinating place to start today's conversation is just talk to our listeners a little bit about where things started out for you and how your journey began.

It's fantastic to see you. I know SBR and Planhat have been partners now for some time, and we talk a lot about customer success, or as it's often known, CS for short. And what would be a fascinating place to start today's conversation is just talk to our listeners a little bit about where things started out for you and how your journey began.