Matt Best

So, Chris, circling back to what you shared earlier around how Planhat was formed and the nature in which you were able to do that through bootstrapping, but with a continued focus on value and delivering value to your customers. If you're out there and you don't necessarily have that option, right, maybe you can't bootstrap it yourself.

How do you stop yourself from getting distracted by those other things that are out there that might pull you offline and remain focused on delivering and focused on value to the customer?

How do you stop yourself from getting distracted by those other things that are out there that might pull you offline and remain focused on delivering and focused on value to the customer?

That's really interesting, the concept of productizing customer management. And I guess there's that on that journey, working out where to point your resource in the most appropriate way to maintain and develop and grow those relationships. If you're sat listening to this podcast now, and you're a business that's starting to see an increase in churn, let's say you're a software business,

That's really interesting, the concept of productizing customer management. And I guess there's that on that journey, working out where to point your resource in the most appropriate way to maintain and develop and grow those relationships. If you're sat listening to this podcast now, and you're a business that's starting to see an increase in churn, let's say you're a software business,

You're starting to see an increase in churn. You're not really sure where it's coming from. You've got an established customer success team. You've got a healthy pipeline of new business. Where would you advise someone in that position to go look first?

You're starting to see an increase in churn. You're not really sure where it's coming from. You've got an established customer success team. You've got a healthy pipeline of new business. Where would you advise someone in that position to go look first?

Fantastic. And Johnny and I are both kind of nodding along there. I think we would absolutely concur with that. I've got one final question for you, and this might be a tricky one, but obviously at Planhat, you use Planhat, right? What of the features, if you had to pick two features, would you say that your team appreciate most from the product?

Fantastic. And Johnny and I are both kind of nodding along there. I think we would absolutely concur with that. I've got one final question for you, and this might be a tricky one, but obviously at Planhat, you use Planhat, right? What of the features, if you had to pick two features, would you say that your team appreciate most from the product?

Chris, you said it goes back to productizing customer management. That's real sort of demonstration of how that comes to life. I think one thing that really jumps out to me, and if I go back a number of years, back to when I was a CS or account management practitioner, and you think,

Chris, you said it goes back to productizing customer management. That's real sort of demonstration of how that comes to life. I think one thing that really jumps out to me, and if I go back a number of years, back to when I was a CS or account management practitioner, and you think,

If you could have any wish, it would be to automate some of the management of some of your smaller customers and to provide you with relevant insight at the right time so that you can be relevant to your customer. And I think actually what you just articulated there for me feels like exactly that. It's like, how do we take, you know, and that's for me is the sort of.

If you could have any wish, it would be to automate some of the management of some of your smaller customers and to provide you with relevant insight at the right time so that you can be relevant to your customer. And I think actually what you just articulated there for me feels like exactly that. It's like, how do we take, you know, and that's for me is the sort of.

The fundamentals of good customer management is understanding your customer, understanding where you provide value to your customer and making sure that you help them in seeing that, but also getting it. And I think actually those features that you've just articulated, I think really enable that. Chris, thank you so much for joining us today.

The fundamentals of good customer management is understanding your customer, understanding where you provide value to your customer and making sure that you help them in seeing that, but also getting it. And I think actually those features that you've just articulated, I think really enable that. Chris, thank you so much for joining us today.

It's been a fantastic discussion about client centricity and it's so great to hear how Planhat's out there helping some of those client managers or CSMs or account managers or whatever we want to call them to really do the very best job to continue to deliver value for their customer. And I think just client centricity at the heart of growth is what we wanted to talk about today.

It's been a fantastic discussion about client centricity and it's so great to hear how Planhat's out there helping some of those client managers or CSMs or account managers or whatever we want to call them to really do the very best job to continue to deliver value for their customer. And I think just client centricity at the heart of growth is what we wanted to talk about today.

And I think actually if we circle back to that, what we've explored are some really, really great ways in which to do that And Chris, you shared some fantastic insight with our audience. So on behalf of Johnny and I, we'd like to thank you so much for joining us on the Growth Workshop podcast. Thank you for having me. For more insights, make sure you subscribe.

And I think actually if we circle back to that, what we've explored are some really, really great ways in which to do that And Chris, you shared some fantastic insight with our audience. So on behalf of Johnny and I, we'd like to thank you so much for joining us on the Growth Workshop podcast. Thank you for having me. For more insights, make sure you subscribe.

And if you enjoy the journey, don't forget to leave us a review. Your feedback fuels our growth. Until next time, keep up that forward thinking mindset. Goodbye.