Matt Best

encouraging and enabling your leaders to have really effective coaching conversations with their team to act as a coach and into a mentor but not as a manager going down a list of tasks have you done this have you done this have you done this right on to the next one we know that's not effective what what does it what does it scream out for you johnny coaching culture i love your analogy of the sort of that trek or that mountain approach it actually made me think back as you're talking there to some of the occasions that i've had as a

encouraging and enabling your leaders to have really effective coaching conversations with their team to act as a coach and into a mentor but not as a manager going down a list of tasks have you done this have you done this have you done this right on to the next one we know that's not effective what what does it what does it scream out for you johnny coaching culture i love your analogy of the sort of that trek or that mountain approach it actually made me think back as you're talking there to some of the occasions that i've had as a

Yeah, I think you're right. I like your phraseology there as well, stinky culture. We've all seen those sort of stinky cultures and the impact that it has. And yeah, I think really important. And culture starts at the top, but actually has to exist everywhere. And it's interesting, Johnny, you talk about the three to five hours and it might only be one.

Yeah, I think you're right. I like your phraseology there as well, stinky culture. We've all seen those sort of stinky cultures and the impact that it has. And yeah, I think really important. And culture starts at the top, but actually has to exist everywhere. And it's interesting, Johnny, you talk about the three to five hours and it might only be one.

I've worked with teams where they're doing six hours, but those six hours have been poor and actually it doesn't give you the results that you want. And three effective hours is better than 10 ineffective hours. So again, just thinking about how you're delivering that in your business as well and what you're supporting and reinforcing.

I've worked with teams where they're doing six hours, but those six hours have been poor and actually it doesn't give you the results that you want. And three effective hours is better than 10 ineffective hours. So again, just thinking about how you're delivering that in your business as well and what you're supporting and reinforcing.

Absolutely, Johnny. And thank you to you and thank you to everyone who joined us today. today, I'm certain that you may have your own perspective, right? You may have your own principles that you follow within your business.

Absolutely, Johnny. And thank you to you and thank you to everyone who joined us today. today, I'm certain that you may have your own perspective, right? You may have your own principles that you follow within your business.

But hopefully what we've done today is share five really great foundational principles to successful leadership, alongside some really great examples of how they can impact your business and how they can help you in being successful as a leader. So with that, I'd encourage you to think about

But hopefully what we've done today is share five really great foundational principles to successful leadership, alongside some really great examples of how they can impact your business and how they can help you in being successful as a leader. So with that, I'd encourage you to think about

these and how you can incorporate some of this into your own leadership culture into your own organization and so we very much look forward to seeing you on the next podcast and johnny thanks so much again for your insight and contribution in the podcast today awesome thanks man cheers now For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review.

these and how you can incorporate some of this into your own leadership culture into your own organization and so we very much look forward to seeing you on the next podcast and johnny thanks so much again for your insight and contribution in the podcast today awesome thanks man cheers now For more insights, make sure you subscribe. And if you enjoy the journey, don't forget to leave us a review.

Your feedback fuels our growth. Until next time, keep up that forward-thinking mindset. Goodbye.

Your feedback fuels our growth. Until next time, keep up that forward-thinking mindset. Goodbye.

Hello and welcome to the Growth Workshop podcast. So wow, Johnny, what a fantastic conversation that we just had there with Chris Register from Planhat. He shared some really fantastic insights with us around the importance of long-term customer management and client centricity. I'd love to get your takeaway. What was the key thing that stood out to you from our conversation?

Hello and welcome to the Growth Workshop podcast. So wow, Johnny, what a fantastic conversation that we just had there with Chris Register from Planhat. He shared some really fantastic insights with us around the importance of long-term customer management and client centricity. I'd love to get your takeaway. What was the key thing that stood out to you from our conversation?

It's building on what you said there, Johnny, I think a lot of what Chris talked about was, and how he redefined customer success is actually long term customer management, I think is so important and looking at customer success or customer management as a ongoing thing.

It's building on what you said there, Johnny, I think a lot of what Chris talked about was, and how he redefined customer success is actually long term customer management, I think is so important and looking at customer success or customer management as a ongoing thing.

motion in your business and and hence your point around why that's so important culturally and to build that culture within your your wider business not just within a siloed part of it i.e your customer success team i think one of the interesting stories that chris shared around the b2b organization that really prioritized sales velocity over anything else and the cro then wondering why you know

motion in your business and and hence your point around why that's so important culturally and to build that culture within your your wider business not just within a siloed part of it i.e your customer success team i think one of the interesting stories that chris shared around the b2b organization that really prioritized sales velocity over anything else and the cro then wondering why you know