Episode 13, Part 1 - Aligning Marketing, Sales, and Customer Success with Teresa Allan

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Matt Best 0:01
Hello and welcome to the Growth Workshop Podcast with your hosts, me, Matt Best and Jonny Adams. In this podcast, we'll be sharing insights from our combined 30 plus years experience and hearing from other industry leaders to get their thoughts and perspectives on what growth looks like in modern business. We'll cover all aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. This podcast is aimed at leaders from exec all the way down to line managers. Hello, and welcome to the Growth Workshop podcast with your hosts, Matt Best and Johnny Adams. Hello. We're delighted to be joined by Teresa Allen today, the founder of Magnus Consulting, who are a marketing effectiveness specialist consultancy. And Teresa, we've been working together now between Magnus and SBR Consulting on a number of different projects. So it's fantastic to have you joining us on the podcast today.
Matt Best 0:57
Thank you for taking the time out of your busy schedule to come and talk to us about how we can align marketing sales and customer success together. And it's interesting, isn't it? We've got probably the first time that professionals in marketing sales and customer success have ever been in the same room together.
Jonny Adams 1:11
Good as book of records. Good as book of records. Should we get the boxing gloves and see what occurs or are we going to be all right?
Matt Best 1:16
No, it's your fault. No, it's your fault. No, it's my fault. Okay. All right. So as is customary on the Growth Workshop podcast, we like to kind of kick things off by just asking what's been interesting in your week. So tell us what's been interesting in your world this week.
Teresa Allan 1:29
This week, I'm embarking on a seven-week detox. I've signed up for a curated seven-week course that is not only about giving up all the fun things in life like alcohol and sugar and gluten and dairy and all of those things, but also transformational breathwork every day, ice baths every day, and a community to hold me to account. So, yeah, I'm enjoying it so far. Ask me in a few weeks.
Jonny Adams 1:56
Explain to the listeners and just to Matt and I, like, what's the thing that you felt changed so far? Is it the fact that you're sort of weaning off, not to say the partying and the drinking, that's unfair. But do you feel like, you know, like when you eat a lot of sugar, which we naturally do in our diet, do you feel like that's sort of starting to decline?
Teresa Allan 2:11
Oh, I mean, totally. You know, the usual headaches have kicked in, which is to be expected. I've been going to bed at nine o'clock just so I can avoid eating. Yeah.
Jonny Adams 2:21
Has sleep got better, though?
Teresa Allan 2:22
Sleep has got better because the transformational Beth has been transformational. I mean, yeah, I mean, it's like without going into those details, but it's a guided kind of 20 minute piece where you have to then keep holding your breath after every 40 deep breaths. And by the end, you have to hold it for two minutes and 30 seconds longer. So when they first said this, I thought there's no way because you do this or you do the how many lengths can you swim into the swimming pool? We come up in that panic feeling and I was like, oh, no, I hate that feeling. I can usually do about 30 seconds. But through the whole process, by the end, you're so relaxed and your heartbeat is really slow. It's slightly like you're floating around the room. It's amazing.
Jonny Adams 3:03
That's incredible.
Matt Best 3:05
Yeah. That sounds so cool. I've probably been doing quite the opposite in this week, Johnny. I've just come back from a trip away with some pals. We had lots of croissants and dairy in the morning, followed by a few beers on the golf course. So that's what's been interesting in my world, which is probably the polar opposite to yours. Sorry to rub it in.
Teresa Allan 3:23
It's all right. I was there a week ago. Yeah.
Matt Best 3:26
So, yeah, and whilst we'd all love to continue just to do transformational breath breathing and what have you, I think it's probably helpful if we get into the meat of today's conversation. So, Teresa, we're fascinated to really dive into this alignment of

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