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Matt Dion

๐Ÿ‘ค Speaker
142 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

Well, so on the core platform that we invested in, we got the churn.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

Like I think I told you when last we spoke, when I took the company over three years ago, we had a 57% churn rate.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

It was just a completely unsustainable situation.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

And we brought that churn rate down to less than 5%.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

So on the core content marketing platform, the calendar, the workflows, the tracking, that churn rate is very, very low.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

On the traditional SEO product, the churn...

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

Probably like 40%.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

So still really high, but sort of done intentionally.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

And we're still supporting those customers fully.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

In fact, what we've done with that product is we've included some concierge services.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

Because we found with SEO, it's a tricky process and you need some expertise to do it.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

So we actually folded in some services for those clients.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

So that churn rate has come down a lot because we're doing a lot more hand-holding on that.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

And then when the new product's ready, we'll be going back out to all of those existing clients, previous clients, and obviously new clients.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

Yeah, if I look at it that way, then...

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

It's about flat.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

If you look at the cohorts, the legacy stuff, high churn, the stuff we're investing in our current product, low churn, and then we've had some growth.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

The growth is probably compensated for the churn of the legacy products.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

I'd say overall, our pure software SaaS has been flat.

SaaS Interviews with CEOs, Startups, Founders
1765 "How He Doubled ARR to $2m Via Acquisition "

Yeah, that's about right.