Matt Friedman
speaker
487 appearances
2 recordings
1 series
first heard Sep 2021
last heard Nov 2022
Matt Friedman’s voice in public audio — every appearance, attributed to the second.
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Appearances
Like you are serving authentic Buffalo wings and it's kind of like a feather in your cap or a pat on the back.
For me it was
like man, I I feel really good about what we're doing.
I mean, it really was.
I mean, truthfully, we were very fortunate in the business model that we're in.
We're in the takeout delivery business, home meal replacement.
And so through COVID, we were seeing sales levels that we had never experienced in over 25 years in business.
Same store sales in kind of 2019 up 20 to 25 percent.
Follow that up with a 2020.
Which saw the same thing.
So you're seeing 40 to 50% increases over a two-year period.
And truthfully, it was just the right model to be in.
I think for our franchisees, it was a huge boost in sales that we were able to kind of build some momentum on our communication with our franchisees, our messaging to our customers.
We were very fortunate to be in the category that we're in.
Now listen, the truth is that a lot of competition came in during that time because everybody jumped into the takeout delivery business through third parties.
A lot of people jumped into the wing business with ghost kitchens and stuff like that.
So it made us elevate our game to say, okay, now that we have this surge of business, how do we handle it?
How do we take care of our customers?
How do we handle supply chain?
So there were other challenges.
Showing 341–360 of 487 · page 18 of 25
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