Matt Price

You answer people's questions.

You're there for when they need them and you give them good answers.

And I mean, it really is as simple as that.

If you can do that, then you can do that right, which you can now.

Then you can really start to experience and innovate in different ways.

I mean, it's incredibly exciting time to be a CX leader.

For 10, 20, 30 years, they've been downtrodden, budget starved.

The only time the board and the leadership wants to talk to them about is when they received a direct complaint as to what's going to happen.

There's been these false dawns of new tooling that have come along and all it is are just another engineering project that they have to manage and their team.

AI changes that.

This is a new era where CX leaders get back in the boardroom and they get to be innovators.

That's a great question.

I think firstly, anybody who is doing any job, becoming AI aware and knowing how to prompt and understand what AI can do and the capabilities is just a foundational skill.

It's like learning to type, which we don't have to do now because we have whisper flow, but you know, it's like the...

Thank goodness.

Shout out to workflow.

Amazing.

But foundational skills, I would say, behooves everybody to have an understanding.

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