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Matthew White

๐Ÿ‘ค Speaker
382 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

Is it truly you have lost not even a dollar of revenue over the past 12 months?

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

Oh, no, no, no.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

Sorry.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

I don't want to make it.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

From our direct clients, we really don't lose anything.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

No, just do total.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

Just do total churn.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

I'd have to look at the numbers.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

I don't have it right off the top of my head.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

It's I mean, I would say from the agency perspective, we're probably losing one or two accounts per month per agency.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

So of the 16, probably between 20 to 30, I would say probably SMBs we lose per month.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

But each one of them, again, are bringing on typically more than we're losing per month.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

But ignore it from a logo basis, revenue churn, right?

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

So if you lose 30 customers every month at 65 bucks a pop, that's $2,000 a month in churn or about 2% of revenue churn per month.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

So there's a little bit difference there too, because some of the ones that churn more are using less tools on our platform.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

So we have agencies that are using one or two tools.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

We have agencies that are using six tools, right?

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

That's exactly why I asked revenue churn.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

Yeah, I mean, I definitely look at the numbers to see exactly what it is.

SaaS Interviews with CEOs, Startups, Founders
Qebot Raising $1.5m With $1.2m in ARR Helping 1500 SMB's Be More Productive

I mean, isn't that one of those things that like, if you're in the middle of diligence right now, if an investor asks you, Matthew, what's your churn?