Melanie Evans

So I absolutely acknowledge it's not a positive outcome.

It's not okay.

And not just government, but private industry, enterprise, business leaders, we all need to be working together to solve that housing supply problem.

I can say as coming from an organisation like ING, where

you know, we're very famous for our savings rates, that we focus on this a lot.

And we ensure that we've always got a competitive savings rate.

We're a bit of a challenger brand.

We have a, we like being, you know, the underdog.

So I think that we naturally do that as the way that we think about things.

But it is important.

And the most important thing is, is that

banks or any organisations as they change prices, whether that's about what they charge customers or pay customers when it comes to savings rates.

It is about simplicity and transparency.

And what you see in the report is that we have a really engaged group

and technology and data and things like comparison sites, AI, you know, you can access the stock market in your pocket now from your mobile, is that there is more information available to Aussies than ever before to try and find the best deal.

And so you're seeing that come out in the Sense of Us report when you see Aussies looking for substitute products.

So they're looking to ensure that they're not paying premiums for things where they can get better deals elsewhere.

You've got them more actively using the value stored in their rewards card to get better petrol prices, get better grocery deals, whatever it is.

And they're also reporting that they're more likely to shop at multiple stores in order to get better deals.

So Aussies are choosing cost over convenience.