Michael Maoz

Yeah, very much so. And people flip-flopped around the value of the employee, the need for the employee. And especially now as we're starting to say, hey, what is the goal of this stuff, this AI stuff, this generative AI, this agentic AI? Well, and part of it, it's to lift that cognitive load off of me.

Yeah, very much so. And people flip-flopped around the value of the employee, the need for the employee. And especially now as we're starting to say, hey, what is the goal of this stuff, this AI stuff, this generative AI, this agentic AI? Well, and part of it, it's to lift that cognitive load off of me.

Yeah, very much so. And people flip-flopped around the value of the employee, the need for the employee. And especially now as we're starting to say, hey, what is the goal of this stuff, this AI stuff, this generative AI, this agentic AI? Well, and part of it, it's to lift that cognitive load off of me.

I know that when young people come to get hired at Salesforce or anybody else, they come and they say, well, wow, these are the systems you use? Oh my God, it's terrible. Not so much at Salesforce because we have pretty good systems. But they go, it's a spreadsheet. It's a field. It's a table. It's a form. That's how I'm spending all of my day. Why are you doing this to me?

I know that when young people come to get hired at Salesforce or anybody else, they come and they say, well, wow, these are the systems you use? Oh my God, it's terrible. Not so much at Salesforce because we have pretty good systems. But they go, it's a spreadsheet. It's a field. It's a table. It's a form. That's how I'm spending all of my day. Why are you doing this to me?

I know that when young people come to get hired at Salesforce or anybody else, they come and they say, well, wow, these are the systems you use? Oh my God, it's terrible. Not so much at Salesforce because we have pretty good systems. But they go, it's a spreadsheet. It's a field. It's a table. It's a form. That's how I'm spending all of my day. Why are you doing this to me?

And we look at 40% to 60% of anyone's time at work. It's filled with this mundane, repetitive stuff. So far from saying, oh, we're trying to get rid of employees. Many jobs we can't even fill. Field technicians, we can't even find them. Nurse practitioners can't even find them. There are so many jobs that you can't even fill.

And we look at 40% to 60% of anyone's time at work. It's filled with this mundane, repetitive stuff. So far from saying, oh, we're trying to get rid of employees. Many jobs we can't even fill. Field technicians, we can't even find them. Nurse practitioners can't even find them. There are so many jobs that you can't even fill.

And we look at 40% to 60% of anyone's time at work. It's filled with this mundane, repetitive stuff. So far from saying, oh, we're trying to get rid of employees. Many jobs we can't even fill. Field technicians, we can't even find them. Nurse practitioners can't even find them. There are so many jobs that you can't even fill.

But if we could take away, especially since the pandemic for health workers. They're burned out. So we're saying, let's relieve that burden from you. Or call center agents, who the heck ever grew up and in sixth grade, when they ask you what you want to be, you raise your hand. I don't want to work at a call center. Like that didn't happen.

But if we could take away, especially since the pandemic for health workers. They're burned out. So we're saying, let's relieve that burden from you. Or call center agents, who the heck ever grew up and in sixth grade, when they ask you what you want to be, you raise your hand. I don't want to work at a call center. Like that didn't happen.

But if we could take away, especially since the pandemic for health workers. They're burned out. So we're saying, let's relieve that burden from you. Or call center agents, who the heck ever grew up and in sixth grade, when they ask you what you want to be, you raise your hand. I don't want to work at a call center. Like that didn't happen.

But today, we think that's going to change because the job, we'll get to that in a bit, but all these jobs, we're trying to lift off the boring, put in the exciting. And for the customer, it's the other side. It's like, why do you have to do all this stuff? It's repetitive. It's boring. It's useless. It's a dead end.

But today, we think that's going to change because the job, we'll get to that in a bit, but all these jobs, we're trying to lift off the boring, put in the exciting. And for the customer, it's the other side. It's like, why do you have to do all this stuff? It's repetitive. It's boring. It's useless. It's a dead end.

But today, we think that's going to change because the job, we'll get to that in a bit, but all these jobs, we're trying to lift off the boring, put in the exciting. And for the customer, it's the other side. It's like, why do you have to do all this stuff? It's repetitive. It's boring. It's useless. It's a dead end.

Why don't we change all that so that you feel that this company really thinks about me. They invest in me. So both things are happening. We're lifting up the employees. So your top 10% of all performers, we know how they are. But imagine if we could take 80% more of them and lift them up so that they can work just like that 10%. Mm-hmm.

Why don't we change all that so that you feel that this company really thinks about me. They invest in me. So both things are happening. We're lifting up the employees. So your top 10% of all performers, we know how they are. But imagine if we could take 80% more of them and lift them up so that they can work just like that 10%. Mm-hmm.

Why don't we change all that so that you feel that this company really thinks about me. They invest in me. So both things are happening. We're lifting up the employees. So your top 10% of all performers, we know how they are. But imagine if we could take 80% more of them and lift them up so that they can work just like that 10%. Mm-hmm.

To that point, they wonder why there aren't field service technicians. My furnace, I live in New England, and it's been very cold. It was about 10 degrees outside. My furnace went. Of course, that's when it went. It didn't go in the summer. Of course, of course. And the furnace doesn't have any IoT. It doesn't transmit a signal. It doesn't say what's going on. We'll get to all that stuff in a bit.

To that point, they wonder why there aren't field service technicians. My furnace, I live in New England, and it's been very cold. It was about 10 degrees outside. My furnace went. Of course, that's when it went. It didn't go in the summer. Of course, of course. And the furnace doesn't have any IoT. It doesn't transmit a signal. It doesn't say what's going on. We'll get to all that stuff in a bit.