Michael Maoz

To that point, they wonder why there aren't field service technicians. My furnace, I live in New England, and it's been very cold. It was about 10 degrees outside. My furnace went. Of course, that's when it went. It didn't go in the summer. Of course, of course. And the furnace doesn't have any IoT. It doesn't transmit a signal. It doesn't say what's going on. We'll get to all that stuff in a bit.

But the technician finally gets there, and the gentleman who works on it is a great person, doesn't have the part, comes back. I finally get it fixed. And he says, we're talking about it because I like to do ride alongs with technicians. He said, you know what I've got to do now? I've got to take this whole sheet, which he hand wrote.

But the technician finally gets there, and the gentleman who works on it is a great person, doesn't have the part, comes back. I finally get it fixed. And he says, we're talking about it because I like to do ride alongs with technicians. He said, you know what I've got to do now? I've got to take this whole sheet, which he hand wrote.

But the technician finally gets there, and the gentleman who works on it is a great person, doesn't have the part, comes back. I finally get it fixed. And he says, we're talking about it because I like to do ride alongs with technicians. He said, you know what I've got to do now? I've got to take this whole sheet, which he hand wrote.

And now I've got to go back to the depot, turn it into another person. And she is now going to enter all that information. This is the billing. This is the invoice. This is the inventory. This is the time card. It's 45 minutes for me. It's 30 minutes for her. And guess how many times we have errors. And we're like, there's an app for that. All of that into predictive and agentic AI.

And now I've got to go back to the depot, turn it into another person. And she is now going to enter all that information. This is the billing. This is the invoice. This is the inventory. This is the time card. It's 45 minutes for me. It's 30 minutes for her. And guess how many times we have errors. And we're like, there's an app for that. All of that into predictive and agentic AI.

And now I've got to go back to the depot, turn it into another person. And she is now going to enter all that information. This is the billing. This is the invoice. This is the inventory. This is the time card. It's 45 minutes for me. It's 30 minutes for her. And guess how many times we have errors. And we're like, there's an app for that. All of that into predictive and agentic AI.

I agree with you. And one of the things our customers are struggling with is what are the things that I have the algorithm do and what do I have my employee do? And that's the big one. And basically, I'm like, look, you got to write these two rules right on your wall, your digital wall, your physical wall, tattooed on your arm if you have to. But the humans handle these high value engagements.

I agree with you. And one of the things our customers are struggling with is what are the things that I have the algorithm do and what do I have my employee do? And that's the big one. And basically, I'm like, look, you got to write these two rules right on your wall, your digital wall, your physical wall, tattooed on your arm if you have to. But the humans handle these high value engagements.

I agree with you. And one of the things our customers are struggling with is what are the things that I have the algorithm do and what do I have my employee do? And that's the big one. And basically, I'm like, look, you got to write these two rules right on your wall, your digital wall, your physical wall, tattooed on your arm if you have to. But the humans handle these high value engagements.

That's what you want to do it for. These are moments that are important. strategic moments that are like emotionally nuanced emotionally complex my house just burned down my spouse just died i want to change the benefits i don't want to talk to a bot about these things right all those things that you absolutely are going to need a human then they're going to be aided by the AI.

That's what you want to do it for. These are moments that are important. strategic moments that are like emotionally nuanced emotionally complex my house just burned down my spouse just died i want to change the benefits i don't want to talk to a bot about these things right all those things that you absolutely are going to need a human then they're going to be aided by the AI.

That's what you want to do it for. These are moments that are important. strategic moments that are like emotionally nuanced emotionally complex my house just burned down my spouse just died i want to change the benefits i don't want to talk to a bot about these things right all those things that you absolutely are going to need a human then they're going to be aided by the AI.

But then the things that we talk about, I can measure this. I can literally do a task measurement and say there's task substitution. This is repetitive. This is predictable. This is transactional. This is data driven. This is workflow intensive. All these things are binary. And the net on the one side, I have the AI optimizing the human. And let's make that list.

But then the things that we talk about, I can measure this. I can literally do a task measurement and say there's task substitution. This is repetitive. This is predictable. This is transactional. This is data driven. This is workflow intensive. All these things are binary. And the net on the one side, I have the AI optimizing the human. And let's make that list.

But then the things that we talk about, I can measure this. I can literally do a task measurement and say there's task substitution. This is repetitive. This is predictable. This is transactional. This is data driven. This is workflow intensive. All these things are binary. And the net on the one side, I have the AI optimizing the human. And let's make that list.

And I can give examples of both if you're interested. And then on this side, it's these are the things that are going to be the AI is going to do. And when there's a need, then they're going to flow to a human. But we have to get that right and find out what are the indicators of each.

And I can give examples of both if you're interested. And then on this side, it's these are the things that are going to be the AI is going to do. And when there's a need, then they're going to flow to a human. But we have to get that right and find out what are the indicators of each.

And I can give examples of both if you're interested. And then on this side, it's these are the things that are going to be the AI is going to do. And when there's a need, then they're going to flow to a human. But we have to get that right and find out what are the indicators of each.

Yeah, absolutely. And sometimes it's when you stop freaking overcomplicating all this. Yeah. Why don't you talk to your employees? Why don't you talk to your partners? Why don't you talk to your customers? Why don't you talk to your different segments of customer? Like if you have emerging market versus small business versus large business versus a consumer business. Guess what?