Michael Maoz

He uses a moisturizer. But not only that, when it comes to the month when they've got a sale, In my email, I get a completely curated list as though they live with me. They know I buy three of these a year. This is the product. They've got a new one coming out. If I want to buy this, I should buy three right now because they're 50% out. Price is going to go up. But we also have this new one.

He uses a moisturizer. But not only that, when it comes to the month when they've got a sale, In my email, I get a completely curated list as though they live with me. They know I buy three of these a year. This is the product. They've got a new one coming out. If I want to buy this, I should buy three right now because they're 50% out. Price is going to go up. But we also have this new one.

He uses a moisturizer. But not only that, when it comes to the month when they've got a sale, In my email, I get a completely curated list as though they live with me. They know I buy three of these a year. This is the product. They've got a new one coming out. If I want to buy this, I should buy three right now because they're 50% out. Price is going to go up. But we also have this new one.

You didn't think about it, but you need something for the night. You think about the day. I feel like they know me. They've curated it. They've personalized it, but they've really operationalized the heck out of it. So in banking, for example, we have a great banking customer, checking accounts, loans, wealth management, normal thing. Who is their customer?

You didn't think about it, but you need something for the night. You think about the day. I feel like they know me. They've curated it. They've personalized it, but they've really operationalized the heck out of it. So in banking, for example, we have a great banking customer, checking accounts, loans, wealth management, normal thing. Who is their customer?

You didn't think about it, but you need something for the night. You think about the day. I feel like they know me. They've curated it. They've personalized it, but they've really operationalized the heck out of it. So in banking, for example, we have a great banking customer, checking accounts, loans, wealth management, normal thing. Who is their customer?

It's not a small number of people like that chip maker. It's every, it's Main Street, it's millions, it's tens of millions of people. So they have customer support and they have a formula where Okay, balances, inquiries, transaction history, routine account changes, fraud detection, small fraud, loans I want to put out, pre-fill all the forms, small disputes, all of that.

It's not a small number of people like that chip maker. It's every, it's Main Street, it's millions, it's tens of millions of people. So they have customer support and they have a formula where Okay, balances, inquiries, transaction history, routine account changes, fraud detection, small fraud, loans I want to put out, pre-fill all the forms, small disputes, all of that.

It's not a small number of people like that chip maker. It's every, it's Main Street, it's millions, it's tens of millions of people. So they have customer support and they have a formula where Okay, balances, inquiries, transaction history, routine account changes, fraud detection, small fraud, loans I want to put out, pre-fill all the forms, small disputes, all of that.

they are automating with agent force right now. And they're also putting in an agentic layer so they can launch actions. But, and what did we remove? That was searching the knowledge base. It can do it faster. Finds the answer to the question. It composed the email, sent it out. It kept an eye on the customer sentiment. Are they happy or sad?

they are automating with agent force right now. And they're also putting in an agentic layer so they can launch actions. But, and what did we remove? That was searching the knowledge base. It can do it faster. Finds the answer to the question. It composed the email, sent it out. It kept an eye on the customer sentiment. Are they happy or sad?

they are automating with agent force right now. And they're also putting in an agentic layer so they can launch actions. But, and what did we remove? That was searching the knowledge base. It can do it faster. Finds the answer to the question. It composed the email, sent it out. It kept an eye on the customer sentiment. Are they happy or sad?

It answered the questions about the bill and the delivery and the form and all that kind of stuff. And it summarized the conversations. I just gave you six things which they completely remove from the day-to-day of every one of their people on the phone. But when do they step in? Large-scale fraud. Your account has been compromised. I don't want to get a freaking message about that. Call me.

It answered the questions about the bill and the delivery and the form and all that kind of stuff. And it summarized the conversations. I just gave you six things which they completely remove from the day-to-day of every one of their people on the phone. But when do they step in? Large-scale fraud. Your account has been compromised. I don't want to get a freaking message about that. Call me.

It answered the questions about the bill and the delivery and the form and all that kind of stuff. And it summarized the conversations. I just gave you six things which they completely remove from the day-to-day of every one of their people on the phone. But when do they step in? Large-scale fraud. Your account has been compromised. I don't want to get a freaking message about that. Call me.

High-stakes financial advice. I'm taking out a million-dollar loan to open a bakery or a negotiation or I have a crisis. So what were we talking about? What goes here and what goes here? Sit with your customers. Sit with your employees. Sit with your different employees. Figure this out. It is not rocket science.

High-stakes financial advice. I'm taking out a million-dollar loan to open a bakery or a negotiation or I have a crisis. So what were we talking about? What goes here and what goes here? Sit with your customers. Sit with your employees. Sit with your different employees. Figure this out. It is not rocket science.

High-stakes financial advice. I'm taking out a million-dollar loan to open a bakery or a negotiation or I have a crisis. So what were we talking about? What goes here and what goes here? Sit with your customers. Sit with your employees. Sit with your different employees. Figure this out. It is not rocket science.

No, it's not. And if it was a $5 charge, you wouldn't freak out because you'd say, oh, you know what? They charged you that because you were late by a week. You know what? Let the bot figure it out. And your bot will talk to my bot, which is happening, by the way. And instead, I've got to call up and go, OK, we'll erase that charge. Why did you waste my time? You knew darn well.

No, it's not. And if it was a $5 charge, you wouldn't freak out because you'd say, oh, you know what? They charged you that because you were late by a week. You know what? Let the bot figure it out. And your bot will talk to my bot, which is happening, by the way. And instead, I've got to call up and go, OK, we'll erase that charge. Why did you waste my time? You knew darn well.