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Michael Maoz

👤 Person
405 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
This One Thing Will Generate 400% More Customer Data

I don't really have a budget right now, but I can redirect some budget that I was going to put over here. I'm going to try this out and I'll even pay you some, maybe a little bit of money for it. The type A is not going to even pay you money for it. It's like, I'm taking risk. You're going to take some risk. And we're doing that with some of our big customers. You want to go big?

Experts of Experience
This One Thing Will Generate 400% More Customer Data

I don't really have a budget right now, but I can redirect some budget that I was going to put over here. I'm going to try this out and I'll even pay you some, maybe a little bit of money for it. The type A is not going to even pay you money for it. It's like, I'm taking risk. You're going to take some risk. And we're doing that with some of our big customers. You want to go big?

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Let's go big together. We'll figure out the economics later. And then over here, it's like, you put some money in, we put some money in, we make a little, you're going to get some value. We have to define the value. We're not there where it's Main Street. That's a Jeff Moore term of the pragmatist and goes to the tornado and out to main street.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Let's go big together. We'll figure out the economics later. And then over here, it's like, you put some money in, we put some money in, we make a little, you're going to get some value. We have to define the value. We're not there where it's Main Street. That's a Jeff Moore term of the pragmatist and goes to the tornado and out to main street.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Let's go big together. We'll figure out the economics later. And then over here, it's like, you put some money in, we put some money in, we make a little, you're going to get some value. We have to define the value. We're not there where it's Main Street. That's a Jeff Moore term of the pragmatist and goes to the tornado and out to main street.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And over here is the, because the main street needs to de-risk and they're not loving this stuff right now. The pragmatist is the pragmatic person is usually someone in it, whose line of business, like the services. Yeah. Everyone else is doing this. This is FOMO. Everyone is trying this. They're doing these cool things with email or with chat.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And over here is the, because the main street needs to de-risk and they're not loving this stuff right now. The pragmatist is the pragmatic person is usually someone in it, whose line of business, like the services. Yeah. Everyone else is doing this. This is FOMO. Everyone is trying this. They're doing these cool things with email or with chat.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And over here is the, because the main street needs to de-risk and they're not loving this stuff right now. The pragmatist is the pragmatic person is usually someone in it, whose line of business, like the services. Yeah. Everyone else is doing this. This is FOMO. Everyone is trying this. They're doing these cool things with email or with chat.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Or we have one of our great clients in banking in Brazil, and they're not doing almost all their interactions through our conversational AI inside of WhatsApp. So once you WhatsApp, you speak in your normal voice. Right now, you still have to type, but we're getting to voice very quickly.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Or we have one of our great clients in banking in Brazil, and they're not doing almost all their interactions through our conversational AI inside of WhatsApp. So once you WhatsApp, you speak in your normal voice. Right now, you still have to type, but we're getting to voice very quickly.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Or we have one of our great clients in banking in Brazil, and they're not doing almost all their interactions through our conversational AI inside of WhatsApp. So once you WhatsApp, you speak in your normal voice. Right now, you still have to type, but we're getting to voice very quickly.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

You tell it what you want in natural language, like get rid of that stupid interactive voice response thing, press one, press two. They were already there. They're inside of WhatsApp because that's the line of Japan. This is the rest of the world. We have iMessage, but you know that. WhatsApp, all my messages from foreign people are in WhatsApp.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

You tell it what you want in natural language, like get rid of that stupid interactive voice response thing, press one, press two. They were already there. They're inside of WhatsApp because that's the line of Japan. This is the rest of the world. We have iMessage, but you know that. WhatsApp, all my messages from foreign people are in WhatsApp.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

You tell it what you want in natural language, like get rid of that stupid interactive voice response thing, press one, press two. They were already there. They're inside of WhatsApp because that's the line of Japan. This is the rest of the world. We have iMessage, but you know that. WhatsApp, all my messages from foreign people are in WhatsApp.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

All my Americans are here. So suddenly they said, oh, put that for the lower end of the market. The lower end of the market, we can't serve them with high touch. And guess what happened? All those low touch customers, the lower end of the market are just jamming on that WhatsApp, loving that conversational bot.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

All my Americans are here. So suddenly they said, oh, put that for the lower end of the market. The lower end of the market, we can't serve them with high touch. And guess what happened? All those low touch customers, the lower end of the market are just jamming on that WhatsApp, loving that conversational bot.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

All my Americans are here. So suddenly they said, oh, put that for the lower end of the market. The lower end of the market, we can't serve them with high touch. And guess what happened? All those low touch customers, the lower end of the market are just jamming on that WhatsApp, loving that conversational bot.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And when it has to escalate, because it's a little bit beyond what the bot can do, all the context flows through WhatsApp to the agent. And she said, hey, hi, Maria, what can I do for you? I see you're trying to do X. I love it. It's fantastic because it's a continuation of the dialogue. But guess what happened? Now their high-end customers saw and they go, why can't we have that? I want that.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And when it has to escalate, because it's a little bit beyond what the bot can do, all the context flows through WhatsApp to the agent. And she said, hey, hi, Maria, what can I do for you? I see you're trying to do X. I love it. It's fantastic because it's a continuation of the dialogue. But guess what happened? Now their high-end customers saw and they go, why can't we have that? I want that.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And when it has to escalate, because it's a little bit beyond what the bot can do, all the context flows through WhatsApp to the agent. And she said, hey, hi, Maria, what can I do for you? I see you're trying to do X. I love it. It's fantastic because it's a continuation of the dialogue. But guess what happened? Now their high-end customers saw and they go, why can't we have that? I want that.