Michael Maoz

We don't care about your freaking high touch. This is something we go back. This is a binary thing. I just want to cash this check. I want to pass this money. I want to find out the current loan conditions. I don't need a human. And so they're actually driving the bank to think more and more about this stuff.

We don't care about your freaking high touch. This is something we go back. This is a binary thing. I just want to cash this check. I want to pass this money. I want to find out the current loan conditions. I don't need a human. And so they're actually driving the bank to think more and more about this stuff.

We don't care about your freaking high touch. This is something we go back. This is a binary thing. I just want to cash this check. I want to pass this money. I want to find out the current loan conditions. I don't need a human. And so they're actually driving the bank to think more and more about this stuff.

So A is have a little fun, start with little use cases and also start doing your homework. Like, why don't we think about this from the customer journey? And this is a very important part. And sorry, I'm going a little bit long on this one.

So A is have a little fun, start with little use cases and also start doing your homework. Like, why don't we think about this from the customer journey? And this is a very important part. And sorry, I'm going a little bit long on this one.

So A is have a little fun, start with little use cases and also start doing your homework. Like, why don't we think about this from the customer journey? And this is a very important part. And sorry, I'm going a little bit long on this one.

How do I reach this person for this different thing? And you think, oh, we have 45 channels. But should you really? Because they don't do that at Amazon, and they don't do that here, and they don't do that here. Why are you, oh, OK, we need all these channels. That's fine. But how do customers want to reach you for this task?

How do I reach this person for this different thing? And you think, oh, we have 45 channels. But should you really? Because they don't do that at Amazon, and they don't do that here, and they don't do that here. Why are you, oh, OK, we need all these channels. That's fine. But how do customers want to reach you for this task?

How do I reach this person for this different thing? And you think, oh, we have 45 channels. But should you really? Because they don't do that at Amazon, and they don't do that here, and they don't do that here. Why are you, oh, OK, we need all these channels. That's fine. But how do customers want to reach you for this task?

And it turns out this one, they want it on mobile messaging, whichever one they choose. This one, they want to do it through your app. or on your website, which is very information-rich, and it's a large form factor. That's two. They might want to do conversational through your IVR, but not through your IVR.

And it turns out this one, they want it on mobile messaging, whichever one they choose. This one, they want to do it through your app. or on your website, which is very information-rich, and it's a large form factor. That's two. They might want to do conversational through your IVR, but not through your IVR.

And it turns out this one, they want it on mobile messaging, whichever one they choose. This one, they want to do it through your app. or on your website, which is very information-rich, and it's a large form factor. That's two. They might want to do conversational through your IVR, but not through your IVR.

They want to just pick up the phone and speak and say, hey, I'm trying to get a phishing license, and I'm over 16 and under 60. What do I do? And it gets sent right out to me. That's all there is to it. That's how I'm rolling with you. It's through your app or your website. It's through your voice response thing that you're going to now evolve into voice driven.

They want to just pick up the phone and speak and say, hey, I'm trying to get a phishing license, and I'm over 16 and under 60. What do I do? And it gets sent right out to me. That's all there is to it. That's how I'm rolling with you. It's through your app or your website. It's through your voice response thing that you're going to now evolve into voice driven.

They want to just pick up the phone and speak and say, hey, I'm trying to get a phishing license, and I'm over 16 and under 60. What do I do? And it gets sent right out to me. That's all there is to it. That's how I'm rolling with you. It's through your app or your website. It's through your voice response thing that you're going to now evolve into voice driven.

Or it's going to be through one of these things. And of course, the other one is if you have internet of things. Now the car is talking. Now the bridge is talking. Now you have machines as customers. And that's a cool and very neat thing, where the machine itself, just like your phone, is doing all its own updates, and your apps are doing their own updates.

Or it's going to be through one of these things. And of course, the other one is if you have internet of things. Now the car is talking. Now the bridge is talking. Now you have machines as customers. And that's a cool and very neat thing, where the machine itself, just like your phone, is doing all its own updates, and your apps are doing their own updates.

Or it's going to be through one of these things. And of course, the other one is if you have internet of things. Now the car is talking. Now the bridge is talking. Now you have machines as customers. And that's a cool and very neat thing, where the machine itself, just like your phone, is doing all its own updates, and your apps are doing their own updates.

Now your printer is ordering itself its own printer fluid and your dialysis machine is getting the reactants and the scheduling when the technician's gonna come. That's the fourth case that many of us have when you're moving into this world of the machine itself as a customer. But that's what I'm saying is, figure it out. For each one of those, where does your customer wanna start?

Now your printer is ordering itself its own printer fluid and your dialysis machine is getting the reactants and the scheduling when the technician's gonna come. That's the fourth case that many of us have when you're moving into this world of the machine itself as a customer. But that's what I'm saying is, figure it out. For each one of those, where does your customer wanna start?