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Michael Maoz

👤 Person
405 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Now your printer is ordering itself its own printer fluid and your dialysis machine is getting the reactants and the scheduling when the technician's gonna come. That's the fourth case that many of us have when you're moving into this world of the machine itself as a customer. But that's what I'm saying is, figure it out. For each one of those, where does your customer wanna start?

Experts of Experience
This One Thing Will Generate 400% More Customer Data

So now I got the channel and now ABCD. which ones they should be no touch. So these actions right here, as we just find earlier, they should be no touch. The customer should be in an automated way. If we have our information architecture in order, they can look it up and get the answer.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

So now I got the channel and now ABCD. which ones they should be no touch. So these actions right here, as we just find earlier, they should be no touch. The customer should be in an automated way. If we have our information architecture in order, they can look it up and get the answer.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

So now I got the channel and now ABCD. which ones they should be no touch. So these actions right here, as we just find earlier, they should be no touch. The customer should be in an automated way. If we have our information architecture in order, they can look it up and get the answer.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

That's right. And we're doing that already. Think about your health. You're wearing all these devices that tell you about your heart rate or they're telling you about whatever it might be. Your body itself is starting to stream information. So when you get your doctor for your checkup, they already know. And it's going to get all the better and more and more and more advanced.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

That's right. And we're doing that already. Think about your health. You're wearing all these devices that tell you about your heart rate or they're telling you about whatever it might be. Your body itself is starting to stream information. So when you get your doctor for your checkup, they already know. And it's going to get all the better and more and more and more advanced.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

That's right. And we're doing that already. Think about your health. You're wearing all these devices that tell you about your heart rate or they're telling you about whatever it might be. Your body itself is starting to stream information. So when you get your doctor for your checkup, they already know. And it's going to get all the better and more and more and more advanced.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

All the devices are doing these things. As we build new ones, there's that whole world that's coming online. And the most incredible thing coming forward is it's all going to be voice-driven. Just like you say, Alexa, whatever. We're starting to see that the new world of applications, the application disappears.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

All the devices are doing these things. As we build new ones, there's that whole world that's coming online. And the most incredible thing coming forward is it's all going to be voice-driven. Just like you say, Alexa, whatever. We're starting to see that the new world of applications, the application disappears.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

All the devices are doing these things. As we build new ones, there's that whole world that's coming online. And the most incredible thing coming forward is it's all going to be voice-driven. Just like you say, Alexa, whatever. We're starting to see that the new world of applications, the application disappears.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And I think one of the most exciting things for so many people is this idea that the interface is your voice. and the AI and the workflow and the accurate data in the CRM process. They're the one that fill in what we used to think about that field or that spreadsheet or that form. They're doing it on your behalf and they're negotiating on your behalf.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And I think one of the most exciting things for so many people is this idea that the interface is your voice. and the AI and the workflow and the accurate data in the CRM process. They're the one that fill in what we used to think about that field or that spreadsheet or that form. They're doing it on your behalf and they're negotiating on your behalf.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And I think one of the most exciting things for so many people is this idea that the interface is your voice. and the AI and the workflow and the accurate data in the CRM process. They're the one that fill in what we used to think about that field or that spreadsheet or that form. They're doing it on your behalf and they're negotiating on your behalf.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

They're doing that exchange of value that you yourself stipulated and defined. And you can change it as you change or it can actually change it for you as your needs. Just like when you put money into a 529 for a child, as the child gets older, the risk factors change and they automatically move the investment.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

They're doing that exchange of value that you yourself stipulated and defined. And you can change it as you change or it can actually change it for you as your needs. Just like when you put money into a 529 for a child, as the child gets older, the risk factors change and they automatically move the investment.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

They're doing that exchange of value that you yourself stipulated and defined. And you can change it as you change or it can actually change it for you as your needs. Just like when you put money into a 529 for a child, as the child gets older, the risk factors change and they automatically move the investment.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

I was putting my expenses into our expense system, which I will go unnamed. So I go into my own system, lodge our expense system, and I see a charge I don't recognize happens. I do my best. I'm looking through all my stuff. I cannot figure it out. So I call our credit card company. The credit card company looks at it, and they can't find it. There's the date. There's the sum. Can't find it.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

I was putting my expenses into our expense system, which I will go unnamed. So I go into my own system, lodge our expense system, and I see a charge I don't recognize happens. I do my best. I'm looking through all my stuff. I cannot figure it out. So I call our credit card company. The credit card company looks at it, and they can't find it. There's the date. There's the sum. Can't find it.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

I was putting my expenses into our expense system, which I will go unnamed. So I go into my own system, lodge our expense system, and I see a charge I don't recognize happens. I do my best. I'm looking through all my stuff. I cannot figure it out. So I call our credit card company. The credit card company looks at it, and they can't find it. There's the date. There's the sum. Can't find it.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

You know what? Why don't you just say that it was fraudulently or incorrectly, and we'll just write it off. Like, that doesn't sound very ethical. Maybe I did. So I think, okay, maybe it's from Amazon. I'll go onto the Amazon site and I look for my orders on Amazon at that date. Can't find it. Something, hmm, I really feel uncomfortable