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Michael Maoz

👤 Person
405 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
This One Thing Will Generate 400% More Customer Data

If I trust you, I will pour out 400% more information, accurate data about myself than if I don't trust you, just like in a relationship. If I trust you, I'm all known and all forgiving. forgiven. But if I don't trust you, my lips are sealed. And I think that's one of the things.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

So those two things about getting trust and make sure you don't go over that border, you're always working in tandem with the customer to improve it. I think those are the two big things I'm seeing.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

So those two things about getting trust and make sure you don't go over that border, you're always working in tandem with the customer to improve it. I think those are the two big things I'm seeing.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

So those two things about getting trust and make sure you don't go over that border, you're always working in tandem with the customer to improve it. I think those are the two big things I'm seeing.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Yeah, well, what is the mantra at Salesforce? What's number one? Trust. And what we're really trying to do, all of us are trying to do the same thing. If I trust you, I will spend a lot more time. Getting that into the DNA of everyone, the first thing is trust. They sometimes look at above the iceberg and below the iceberg when they're talking about generative AI.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Yeah, well, what is the mantra at Salesforce? What's number one? Trust. And what we're really trying to do, all of us are trying to do the same thing. If I trust you, I will spend a lot more time. Getting that into the DNA of everyone, the first thing is trust. They sometimes look at above the iceberg and below the iceberg when they're talking about generative AI.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Yeah, well, what is the mantra at Salesforce? What's number one? Trust. And what we're really trying to do, all of us are trying to do the same thing. If I trust you, I will spend a lot more time. Getting that into the DNA of everyone, the first thing is trust. They sometimes look at above the iceberg and below the iceberg when they're talking about generative AI.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

The first thing you worry about is, does it work? But I look at trust.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

The first thing you worry about is, does it work? But I look at trust.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

The first thing you worry about is, does it work? But I look at trust.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

relationships and i said what's below the surface so above the surface is it's a transactional relationship i want your money you want my service but it's like peter drucker said the customer never buys what you sell and you sit back and say what and you think about i don't buy what you sell you're selling sneakers i'm buying an experience the reason i go with on versus This one versus this one.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

relationships and i said what's below the surface so above the surface is it's a transactional relationship i want your money you want my service but it's like peter drucker said the customer never buys what you sell and you sit back and say what and you think about i don't buy what you sell you're selling sneakers i'm buying an experience the reason i go with on versus This one versus this one.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

relationships and i said what's below the surface so above the surface is it's a transactional relationship i want your money you want my service but it's like peter drucker said the customer never buys what you sell and you sit back and say what and you think about i don't buy what you sell you're selling sneakers i'm buying an experience the reason i go with on versus This one versus this one.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And I could buy an Adidas. I could buy a new Balance. I could buy. They're all great. Or automobiles or anything else. I could buy. But there's something about the relationship. There's something intrinsic that I say, hmm, I would rather have this one rather than that one. It's no longer a commodity to me. It's personal.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And I could buy an Adidas. I could buy a new Balance. I could buy. They're all great. Or automobiles or anything else. I could buy. But there's something about the relationship. There's something intrinsic that I say, hmm, I would rather have this one rather than that one. It's no longer a commodity to me. It's personal.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And I could buy an Adidas. I could buy a new Balance. I could buy. They're all great. Or automobiles or anything else. I could buy. But there's something about the relationship. There's something intrinsic that I say, hmm, I would rather have this one rather than that one. It's no longer a commodity to me. It's personal.

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And if you can get into that, get into that, go beyond the transaction of selling this for this and instead be able to, like Steve Jobs, the iPhone. It drew you in. It drew you in, and it did it because they thought, you're someone who deals fairly with me, and I can trust you. And the perception is that you're an ethical business. Why do we have an office of ethics and humane use?

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And if you can get into that, get into that, go beyond the transaction of selling this for this and instead be able to, like Steve Jobs, the iPhone. It drew you in. It drew you in, and it did it because they thought, you're someone who deals fairly with me, and I can trust you. And the perception is that you're an ethical business. Why do we have an office of ethics and humane use?

Experts of Experience
This One Thing Will Generate 400% More Customer Data

And if you can get into that, get into that, go beyond the transaction of selling this for this and instead be able to, like Steve Jobs, the iPhone. It drew you in. It drew you in, and it did it because they thought, you're someone who deals fairly with me, and I can trust you. And the perception is that you're an ethical business. Why do we have an office of ethics and humane use?

Experts of Experience
This One Thing Will Generate 400% More Customer Data

Because we know, especially as you get towards retirement, Jen said, in the millennials, in the alphas, who knows what they're going to think. But we do know that they want you to be ethical. They do know you want to be fair. They sense you're not fair. They're out.