Michael Sainsbury

speaker

179 appearances 2 recordings 1 series first heard Apr 2026 last heard 11 Jul

Michael Sainsbury’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 1.

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7am · Labor’s guilt in the Triple Zero failures · 11 Jul 2026 podcast

to all customers who could not connect to emergency services when they needed them most.

But nine months is not a hell of a lot of time in a big company like Optus to fix things.

There's obviously some deep-seated cultural problems at Optus that allow these sorts of process issues to happen.

It was pretty fast and it was pretty brutal.

Look, people die, so I think political leaders feel as though they have to react, but we...

We are, as you know, living in a world where it's very much blame first, ask questions later.

And I just don't think it's terribly helpful when you've got politicians talking about significant consequences.

They want to sound tough.

There's a whole lot of legislation around these sorts of things and there are some pretty hefty fines that...

that companies can get, and I think Optus has been fined $10 and $12 million, I think, for the last two of its problems.

That being said, for big companies like these with billions of dollars of revenue every year, you know, those sorts of fines are kind of slaps on the wrist too.

So we've seen problems in banking, we've seen problems with Qantas, and there have been some pretty hefty fines, but they don't really make a big dent in those big companies.

But this triple zero problem keeps coming up.

And when governments tend to just coast along and people say, well, yeah, this is very serious.

People could die.

Until someone dies, nothing seems to happen.

So they tend to be very reactive.

And I think it's probably time that the government had a bit of a bigger look at this.

So you've got inaction by the government on quite a lot of things as well as the telcos.

So it's really, it's kind of a joint responsibility in a lot of ways.

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