Michael Webster
speaker
3,562 appearances
7 recordings
1 series
first heard Apr 2010
last heard May 2012
Michael Webster’s voice in public audio — every appearance, attributed to the second.
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Appearances
employee training.
Those are those are areas which fall squarely.
en the
uh franchisees collective interests.
If you have a large if you have poor employee selection and poor employee training
Two things happen.
You get bad customer service, which leads to fewer repeats, which leads to poorer u unit economics.
you get high employee turnover, which is uh uh likely attract
Some
in a regulatory concern.
And it's a demonstration, uh, you know, it's just costly to retrain those people.
You cannot as a franchisee expect the franchise or
To provide you with
uh those
platforms those service providers that can that are experts in
Um, employee selection, employee training.
and uh uh human resources.
Especially if the franchise war doesn't own a lot of units.
They're in no better position than you.
So as a group you have to find a way to get those vendors in there
Showing 181–200 of 3,562 · page 10 of 179
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