Michael Wursthorn
speaker
1,567 appearances
29 recordings
1 series
first heard Jul 2017
last heard Nov 2021
Michael Wursthorn’s voice in public audio — every appearance, attributed to the second.
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Appearances
WSJ Your Money Briefing · Robinhood Is Easy to Use; Does That Make It More Risky? · 21 Aug 2020
podcast
You'll see a little bit of confetti shoot across the screen celebrating the milestone.
And the user starts their journey as an investor.
That's where some of the behavioral experts that we spoke with, especially people that specialize in computer to human interaction, clarified that that's what seems to be a dark pattern.
And what that basically means is that there are options put in front of the user that guides them toward
That's good for the company, but maybe not so good for the user in every instance.
In Robinhood's case, and this is also mostly true on Webull as well, which is another popular trading app that came after Robinhood, a user, they'll go to confirm the trade.
You'll see a swipe up or you'll see an edit it link.
you hit that edit link and then you have a small X that you can hit to cancel the trade.
Now that differs from what you see on say Schwab's trading app, which is a lot more bulky, a lot more stodgy, more traditional in a lot of various ways.
But one of them is that when you go to confirm a trade, you see three very clear buttons.
One of them is to proceed with the trade.
One of them is to cancel the trade.
And one of them is to execute the trade.
They're all labeled.
And it gives the user just a little more clarity on what their options are before they proceed.
Between this story and some of the other ones that we've done, we've spoken to dozens of Robinhood users, and a lot of them are really big fans of the app.
One of the things that I think all of them can agree on is that Robinhood made trading easy to understand for them, which is really what Robinhood's goal is.
When you hear the executives talk on Robinhood,
television interviews, or even with us in some of the interviews we've done over the years, they've always spoken about their mission of democratizing investing.
And that's where they really seem to connect with users in the sense that before Robinhood, they may have had no idea how to trade, no idea what a stock even meant.
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