Michelle Huntington

They, um, we call them Karen's here in Australia and I, and I have, has been Karen.

Yeah, so they're the ones who complain to the manager and are quite boisterous about it, maybe filming as they do it.

And there's nothing against Karen because I have a lovely couple of friends named Karen and they're not like this.

But again, I think it's that there was a stage when we were beginning, especially after COVID, when there were not so many people who were in the service industry available.

So we were putting up with...

uh, less than, than stellar customer service and waiting times, et cetera.

We were all like, yeah, we understand.

We understand.

Now, you know, it's six years on and people aren't putting up with it anymore where we're like, no, that is, that is not consideration.

That is not respectful.

That is not good manners.

That is not a service as such.

Uh, we do not have.

In Australia, we don't have tipping as a typical because we have a minimum wage that we have to pay people, service people, etc.

So tipping is not the same as in America where it's expected.

You tip here if it's like absolutely stellar customer service.

Because it's generally not, you get, you know, the standard service no matter what, and people won't put up for it.

They will ask for the manager.

That's what a Karen does, asks for the manager all the time if they're not happy with something.

So I'm kind of going around in circles here to answer your question.