Michelle Huntington

Yeah.

If you think about it, how many forms of communication... I was talking to somebody...

And we were discussing the forms of communication and it's, it's the fact that you get WhatsApp messages, you get, you know, Teams messages, you get other forms of, and there's emails and people CC people in, and then there's that thing of CCing back.

And you don't, you've given a piece of information that's so diluted and so spread out that you do become overwhelmed.

And

Then you're just like, where was that, Pete?

Where did I receive that?

What did you send that to me on?

And it just becomes noise and you just want to stop, you know.

So we have an acronym, again, in aviation, NITS, which is Nature, Intent, Time and Special Circumstances.

And in aviation, that would look like, you know, and we would actually say to the cabin crew, come in for a NITS briefing.

So they knew as soon as they came into the flight deck, they were going to get information in a certain format, which meant that it needed to be acted on in a certain way.

So they would come in and, for example, I might say, okay, we have had an engine failure on the left-hand side, which is the captain's side of the aeroplane.

We're going to turn around and land back in Sydney.

It's going to take me 20 minutes and I will then do the double ding for you to be seated.

And when we land, there's going to be a –

fire engine following us back to the bay just as a precaution.

And then they repeat that back to ensure, so I can ensure they've understood and the pertinent points of information are there.

Now, if we can actually communicate like that, even in business and to our spouses and friends, et cetera, if there's something that needs to cut through that noise of all the WhatsApp and Zoom and iMessage and everything, then

If we could say something like, look, I really need you to hear this, or this is important, this one, and do it in that format of, you know, I'm feeling this, this is what I'm thinking of doing, I'm going to do it within this time, and there may be this and this.