Michelle Renaud

I'm just going to put you on a quick hold, okay? Yep.

You know, for me, I just wanted Harlow to know who her dad was. She has that right to know who her parents are, and this company was taking that right away from her. They were doing this again. How do we know that this is real? Who's the dad? Which test is correct?

So I did a little bit of research online and both of these tests are 99.9% accurate. So it's impossible for the same person to be tested accurately and have two different results.

Hi there, I called an hour or so ago. I haven't heard back from whoever was supposed to call me back.

Okay, what's his name?

Kyle? Okay, thank you.

I'm doing okay. How are you? Right. To be honest, we have the lab looking into the issue. We're not sure.

So this mistake has a devastating ripple effect on many, many people involved in this. No, you need to hear this. We got a positive result, so we put his name on the birth certificate. It has an effect on the grandparents, you know, that are devastated. Like, there's no way. You can't have a negative and a positive. DNA doesn't change. And the prenatal, I did my research, is 99.9% accurate.

And paternity is also 99.9% accurate.

And listen, who needs to call today? You have no idea how much this affects somebody emotionally and mentally, getting a positive and negative test for the same person, because that's impossible unless the lab made a mistake. It's devastating. I'm definitely going to have the manager call you.

DNA testing, could you please hold?

Hi there, am I speaking to a manager or a supervisor?

But here's the situation. So my daughter had a prenatal paternity test done, and it showed 99.99% probability that this person was the father of her unborn child. Then he recently had a DNA test done. We got the results from him yesterday showing he was not the father.

Oh my god, I don't even want to know.

Her little sister runs to hug her.

So now we don't know, is he positive or is he negative?