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Mickey Patton

๐Ÿ‘ค Speaker
110 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Yeah, we started out with contact management.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

It wasn't called CRM at the time.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

It was just basically an electronic Rolodex, if you will.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Yep.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

The industry started adding things like customer service and sales support and pipelining and marketing.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Well, we are actually horizontal.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

We focus on manufacturing because of our long business partner relationship with IBM.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

And so they have a lot of manufacturers in their customer install base.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

So we were the go-to CRM from IBM from about 1998 through 2008, so forth.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

And so we have a lot of install base in manufacturing.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

So that's...

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

It's kind of our forte, but we certainly are across industries like telecommunications, healthcare as well.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

No, it varies.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

It's software as a service, and it can be as low as $37 a month if you use the basics, up to $67 a month.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

uh 77 depending on the modules and uh depending on kind of what you use but then uh different from the other sas vendors we don't charge extra for things like storage more users and things like that that is the rate that you're going to get okay so is it fair to say that maybe 60 bucks a month is an average of what a company might pay you

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Actually, that's a long story, but I'll make it short.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

The company was an IBM reseller.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

And when I joined the company, that's when we launched the software division.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

So the company had already had an installed base of customers and wanted to focus more on software.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

So I joined the company, and I was one of the partners at that time.

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