Mike Arenth

Satisfied customers pay more than new customers.

But the issue is, it's harder than ever to balance that equation.

One reason is, there's just not enough good managers.

And the fragmentation of the technology is not helping to make their lives any easier.

So we provide the technology in a way that really drives intelligence and insights to help them run that perfect shift.

And by doing that with a platform, it just makes their lives easier.

So they're not in the back of the house

right?

Dealing with issues.

They're out on the floor, right?

Driving that great guest experience.

That's what it's all about.

But it's hard when you got multiple, go into any restaurant today and look at how many different pieces of technology they're trying.

Yeah, and we're providing it in a way that doesn't feel like a mini ERP, right?

We're using what we call an intelligent workflow that guides the manager through their shifts.

So the analogy that I give is everyone's got a smartphone, but how often do you use it to make calls, right?

In the morning, it's your alarm that wakes you up.

It tells you what the weather's going to be so you know how you're going to dress.

It tells you what the traffic's going to look like so you know when to leave.

When you're using Waze, it tells you that you've got to take a detour and get your redirected after an accident.