Mike Hudack
speaker
274 appearances
2 recordings
2 series
first heard Sep 2024
last heard Dec 2024
Mike Hudack’s voice in public audio — every appearance, attributed to the second.
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Appearances
And if you want to restructure its notes as you go, you can do that. Um, it's super cool. It's like an amazing, like human machine hybrid. How do you use it? Very well crafted. I use it for a subset of my meetings. I don't like to have most of my meetings recorded, but I use it for like a subset of meetings.
And I take notes, usually stuff which is like somebody's pitching a product or service or like a new partnership or something like that. And I'll take a bunch of notes and then share it with the team, you know, like as part of follow up. That's like my main use case.
And then the third one is called Gradient AI. There you go. Again, naming is hard, all these collisions. And so these guys are building amazing customer service agents that I don't know how much I can say, but they dramatically outperform. Intercom has AI built in. These guys are dramatically outperforming Intercom with all the customers that they have.
Their early stage, I used to work with most of the team at Monzo, which is like a neobank in the UK. The CEO... The three founders were on the data science team there. And they're brilliant. And they're building like, again, it's like a discrete, very focused, very tight thing that solves a very specific, very manual problem.
This is super cool. There's another one I invested in recently. It's a YC company that is doing AI debt collection, which I would have thought was a terrible idea. I can't think of the name off the top of my head. but the way the guy explained it, which I thought was really amazing was that, um, they like the best debt collectors on the phone are actually like deeply, uh, that's it. Domo.
Um, yeah, the fourth one, Domo, uh, or the second one. Yeah. Um, they do sales and stuff too, but he's like, they're just like deeply empathetic and thoughtful. And they say things like, Oh, well you have a thought you owe a thousand dollars. Do you think you could afford to do a hundred dollars right now or $150 right now?
And they're like actually very kind and it's hard to, it's hard to get that kind of kindness maybe consistently out of people. And, but there's like an automatable script there and you can learn a lot. I think they're doing incredibly well, like incredibly well.
And I just think, again, there's just like a million of these kind of tasks out there that either you experience as a consumer or a company goes through that you can just like build a very highly customized AI engine around with a really tight feedback loop and just crush it.
Creating platform-specific formats, brilliant. Give it the assets and tell it to pump out all the jams across all the platforms.
I did ads there and I did sharing. How should people think about, should I build a B2C thing or a B2B thing?
um i'll tell you the way that i think about it um is um i think b2c is often like a bigger opportunity can scale to be really massive but go to market and finding product market fit and then growing the thing is really really hard and you have to catch lightning in a bottle and your odds of failure are much higher the size of success could be larger i mean depending on what you choose to do you know
So there you're optimizing for high dynamic range, and there are a lot of things that are super difficult about it. I think B2B, the dynamic range is not as large. You can go to a person and say, hey, tell me about your problems. okay, cool. I'm going to build this thing that looks like this. If I do, and like does this thing for you.
And can you just tell me if, if I do that, like, will you pay me for it? How much? And then you can like go and talk to a hundred other people and get their views. Then you can like build the thing that they tell you to build as long as you're good at interviewing people and sell it and make money. And it's great. It's amazing. And so I think that you can build like a,
It's like a tighter range, if that makes sense. Like a tighter range of outcomes. You're less likely to fall face first and just face plant into the dirt. But you're also probably not going to create a $100 billion company in doing that. If you want to do that, you've got to go consumer, I think.
I do. You got to iterate and iterate and iterate. I mean, I've been building this thing. We're trying to build like WhatsApp for money or a global Venmo. You know, we've been building for two and a half years. It's super difficult. You know, you iterate, you keep building and then, you know, maybe you have a moment. We had a moment last week where you like suddenly just went viral.
100%.
I have a framework. It might be different than other people's framework. the way that I ended up deciding to do this thing was I, I did this kind of like regret minimization exercise. So I imagined myself, I kind of like discovered this thing, right. Which is I sent USDC on Solana from the, the UK to California, and the transfer was instant and free.
And everything else about it sucked, but I was like, oh, okay, I know how to fix all those other things. And then you suddenly realize, oh, wow, you can build a global Venmo on top of this. You can build WhatsApp for money on top of this. This could be huge. This could be a multi-billion user product. It's going to be really hard to build. You might fall flat on your face.
And so I've got three kids. How is this going to go? Um, and so I imagined myself five or 10 years in the future and I imagined every possible like logic branch. So like, I don't do this. Somebody else does it and they succeed. How am I going to feel? I'm going to feel kind of shitty because that should, you know, I would have felt like, oh, that should have been me. I, I don't do it.
And somebody else does it and they fail. How am I going to feel? Oh, well, I'm still going to feel bad because I would always wonder whether or not I could have made it work. Okay. what if I do it and I fall flat on my face and I fail, how am I going to feel? Well, you know what? The default in this thing is failure.
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