Mike McDowell

Welcome to Insights Unlocked, an original podcast from User Testing, where we bring you candid conversations and stories with the thinkers, doers, and builders behind some of the most successful digital products and experiences in the world, from concept to execution.

Want to keep the conversation going?

You can find the show notes at usertesting.com slash podcast.

If you haven't already, don't forget to follow us on Apple Podcasts, Spotify, Overcast, or Google Play so you never miss an episode.

And if you enjoyed today's show, please share it with a friend or leave us a rating and review on Apple Podcasts.

And until next time, this is Insights Unlocked, an original podcast from Usertesting.

Welcome back to Insights Unlocked.

In this episode, we're joined by Philip Jackson, co-founder of Future Commerce and a leading voice in retail.

We dig into why commerce is really about culture, how AI is quietly shaping customer experiences, and why a little friction can actually be a good thing.

Get ready for some bold takes and practical insights you can use right now.

Enjoy the show.

Welcome to the Insights Unlocked podcast.

I'm Nathan Isaacs, Principal Content Marketing Manager at UserTesting.

And joining us today as host is Mike McDowell, Principal Solution Marketing Manager at UserTesting.

Welcome back to the show, Mike.

Always happy to be here, Nathan.

Thanks.

And our guest today is Philip Jackson, co-founder of Future Commerce and a leading voice in digital commerce.

With deep roots in retail innovation and a sharp eye on the future of consumer behavior, Philip brings bold perspectives that challenge the status quo.

Welcome to the show, Philip.