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Mikita Mikado

๐Ÿ‘ค Speaker
271 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Like what?

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

On the revenue basis, like high.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Yeah, it's more like one product that's just upselling different parts of it and seeds and so on and so forth.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

um it depends on the channel and on the size of the customer like at this point um like think about like we have more than 100 people in the org uh and there are there are two people that uh focus on demand gen they're um different aspects of demand gen there's just like

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

there's a there's a solution selling right and keyword bidding and so on so forth there is account based marketing where we try to focus on specific industries and personas and geographies and a bunch of other um basically filters that we apply um so the customer acquisition cost varies as well as the lifetime value yep of those customers

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

We benchmark ourselves against basically 12 months payback.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

And the reason, and by the way, like we do that primarily on the sales assisted deals.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Our self-service engine is just a, it's like a, it's a separate business in its own.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

It works really well.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Like we're very happy.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

We're very happy about it.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

But when it comes to sales-assisted deals, like, we're trying to get under 12 months of the, you knowโ€” Payback.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Yeah, payback.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Yeah, yeah, yeah.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Yeah, and I think including salaries is the right way to do it.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

I know.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

So here's the thing.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

I've seen it done in three different ways.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

One is all the salaries are attributed.

SaaS Interviews with CEOs, Startups, Founders
750: How to 3x Customer Revenue, Be More Than Just Document Signing

Two, and I think it's fair, but I think it's a little bit misrepresentative because as you scale, the most expensive people, like your CEO, VP, well, not in our case.