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Mitch Calleran

๐Ÿ‘ค Speaker
100 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

We still have a pretty small cohort to measure from, but, uh, we peg our customer lifetime value at about a thousand dollars.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

So we,

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Our number is broken down as far as we can see them.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

We get about $30 per click and then it's about $300 from there per lead.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

And so if we go down the funnel, there's some months where it fits into $1,000 to acquire the customer and it just kind of floats around depending on how much we can test.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

as our numbers get bigger, we'll be able to do larger tests and really find those numbers.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Uh,

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Well, the average customer value per month, that's just for our subscription fee.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

So we do make a bit more on that when we take in the service fee component.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Yep.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

You're right.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Yeah, I think that's at the heart of why paid acquisition doesn't work for us right now.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

The focus will probably be increasing wallet.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

We have already done one big price change where we increased our pricing

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

by about 75%.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

And I think we're due for another.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

So the way that we crack the paid acquisition channel, I think we'll come through a price increase.

SaaS Interviews with CEOs, Startups, Founders
1317 He Left Eventbrite to Launch This, Growing Via API Partnerships

Yeah.