Monisha Machado-Pereira

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77 appearances 1 recordings 1 series first heard Jan 2022 last heard Jan 2022

Monisha Machado-Pereira’s voice in public audio — every appearance, attributed to the second.

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McKinsey on Healthcare · What the future holds for Medicare beneficiaries · 19 Jan 2022 podcast

That's beautiful.

That's great.

And I think that's important because I don't have to tell both of you, the competition in this market abounds, right?

I mean, the average MA shopper now has more choices than ever.

I think our recent study showed that over 70% of counties are seeing an increase in MA plan options.

Given all of that, given your background, your experience, and what you want to see is the impact you create for this community,

How have you chosen your source of differentiation in this market?

And I know that most plans, everybody has to do everything.

You've got to pull all the levers.

But if you think about the top one to three things that you've had to do that really differentiates you, what would you say that is, John?

So the virtuous cycle, John, you said of platform and data that ties to provider-provider enablement, superior care delivery, and then superior service, which sounds pretty encompassing.

Alan, if you think about that, how is Humana the same or different?

And where does home health fall in that, Alan?

Because I know there's been a lot of investment in that space for Humana in particular.

You talk about it a lot as the integrated care delivery that extends into the home.

Is that part of, you would say, that's part of your service and value-based care delivery?

Maybe just shifting gears just a little bit, talking about this move to digital, right?

I mean, we've seen 85% of Medicare members have said they either have used or they will consider using digital technology for both engagement and care.

If you just look at the telemedicine module, we've seen an increase versus 2020.

Given this shift, I'd love to hear how you're thinking about shifting your business model and then scaling that.

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