Natalyn Lewis

They don't know why it is that they walk in every day and say four no's equals one yes, like let's go baby, bring it.

They don't know why the person sitting next to them can't do that.

They don't know why the person who had somebody yell at them on the call about their insurance policy, why it is that that person stood up and went to the bathroom and cried for 10 minutes because they were like, it's about an insurance policy.

It's not about you, man.

What's your problem?

They don't understand it.

The minute there's understanding, there is power to coach, train, support, and push.

And without the understanding, how do you push them?

Because if you just take somebody who's crying about that and you're like, look, suck it up.

How do you do that?

How do you actionably suck it up?

What are they supposed to actionably do to improve that?

They don't know.

You don't know.

And eventually they either shove emotions so far that they erupt on somebody or they quit.

See, I have the advantage of coaching soccer players.

And I coach them very similarly in the sense that I say, look, guys, having an emotion on a field is not a bad thing.

That just shows you're passionate.

The difference is one player is going to experience the passion and it's so uncomfortable that they quit.

The other player is going to experience the passion and they're going to sprint their butt off and hit somebody on that field and feel great and perform well.